Genesis Ocampo
Winder,GA
Summary
Highly-motivated manager with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
PATIENT REGISTRATION ASSOCIATE
Children's Healthcare of Atlanta
Brookhaven, GA
02.2024 - Current
- Providing administrative support including filing paperwork, faxing documents, photocopying materials
- Scheduling patient appointments, verifying accuracy of appointment times with providers
- Performing data entry tasks related to billing and collections procedures
- Managing medical records using an electronic health record system
MARKETING MANAGER
Latin Fiesta
Winder, GA
05.2015 - Current
- Uploading content for website and created business brand awareness
- Upselling rental products and venue services to clients
- Developing and implementing sales strategies to increase revenue
- Maintaining and monitoring event inventory, including equipment, decorations, and supplies
- Responding to clients inquiries and provided excellent customer service
- Managing monthly calendar event bookings and equipment rentals, ensuring space is used efficiently
MANAGER IN TRAINING
The Buckle, Inc
Buford, GA
08.2022 - 02.2024
- Enhanced supervisory and leadership abilities by working closely with district/area manager and store manager
- Completing 8-month management trainee program to enhance leadership, sales, and recruiting skills
- Actively recruiting top talent and interviewing prospective hires
- Recommending, selecting, and helping locate merchandise based on guest needs for 500+ customers a month
- Achieving top sales monthly and contributing to $3 million in sales revenue for 2022
- Creating connections through exceptional customer service and creating invitation business of 10+ customers on a monthly basis
- Staying up to date on changing product and service options to provide topnotch support to customers and employees
- Oversaw inventory management processes and minimizing costs
ENROLLMENT SPECIALIST
American Express
Alpharetta, GA
04.2021 - 08.2022
- Efficiently gathered information from supplier calls and entered information into Salesforce for over 60 leads a day
- Accountable for executing 1200+ leads of outbound supplier calls per month
- Responding efficiently to email inquiries and ensuring supplier enrollment for one of the most prestigious companies in the U.S
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods
- Assisted in the development of new enrollment strategies, resulting in higher conversion rates and overall growth
FRONT DESK AGENT
Holiday Inn Express Hotel
Bethlehem, GA
06.2020 - 04.2021
- Administered booking, housekeeping, and maintenance departments to ensure prompt responses to guests needs daily
- Used internal software to process reservations, check-ins and checkouts
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate
- Demonstrated adaptability during unexpected challenges such as system outages while maintaining composure under pressure
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
CUSTOMER SERVICE REPRESENTATIVE
Metro by T-Mobile
Auburn, GA
06.2017 - 06.2020
- Assisted customers on operation of merchandise and improved sales monthly by developing rapport through active listening skills
- Trained new employees with strongly developed product knowledge to increase customer satisfaction
- Operated store alone and resolved complaints, handled customer inquiries with professionalism resulting in customer loyalty
Education
BBA - Business Management
University of North Georgia
Gainesville, GA05.2021
High School Diploma -
Apalachee High School
Winder, GA05-2016
Skills
- Bilingual
- Staff Leadership
- Account Management
- Business Development
- Team building
- Problem solving
- Organizational skills
- Conflict resolution
- Effective communication
- Analytical thinking
- Time management
- Delegation skills
- Inventory Control
- Schedule Management
- Marketing
- Staff Development
- Staff Supervision
- Sales Techniques
- Negotiation
- Customer Relations
- Project Planning
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
PATIENT REGISTRATION ASSOCIATE
Children's Healthcare of Atlanta
02.2024 - Current
MANAGER IN TRAINING
The Buckle, Inc
08.2022 - 02.2024
ENROLLMENT SPECIALIST
American Express
04.2021 - 08.2022
FRONT DESK AGENT
Holiday Inn Express Hotel
06.2020 - 04.2021
CUSTOMER SERVICE REPRESENTATIVE
Metro by T-Mobile
06.2017 - 06.2020
MARKETING MANAGER
Latin Fiesta
05.2015 - Current
BBA - Business Management
University of North Georgia
High School Diploma -
Apalachee High School
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