Ojay Lawrence
Bloomfield,New Jersey
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate
kiwanjah Limited
Montego Bay, Jamaica
04.2017 - 05.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Hotel Waiter
Wexford Hotel
Montego Bay, Jamaica
01.2015 - 02.2017
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Greeted guests in a friendly and professional manner.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Prepared silverware roll-ups, took out trash and washed dishes.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
Bartender
Doctor Cave Beach
Montego Bay, Jamaica
07.2014 - 09.2014
- Greeted customers and provided excellent customer service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
Education
Associate of Arts - Foods And Beverages
Western Hospitality Institution
Montego Bay, Jamaica07-2013
GED -
Harrison Memorial High
Montego Bay, Jamaica06-2012
Skills
- Customer Needs Assessment
- Sales Development
- Product Sales
- Customer Service
- Teamwork and Collaboration
Timeline
Sales Associate
kiwanjah Limited
04.2017 - 05.2020
Hotel Waiter
Wexford Hotel
01.2015 - 02.2017
Bartender
Doctor Cave Beach
07.2014 - 09.2014
Associate of Arts - Foods And Beverages
Western Hospitality Institution
GED -
Harrison Memorial High
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