Ola Thompson
Customer service professional
North Little Rock,AR
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Exxon Doublebees. Skilled in customer service and problem-solving, adept at multitasking and teamwork. Demonstrated ability to improve engagement and resolve issues efficiently, fostering repeat business and maintaining high standards of service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Maverick/ Kum and Go
06.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Cashier
Exxon Doublebees
10.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Master Of Criminal Justice - Counseling
University of Phoenix, Little Rock Ar
Little Rock, ARAssociate Of General Studies - Criminal Justice
Shorter College
North Little Rock, ARBarber - Barber Stylist
New Tyler Barber College Inc
North Little Rock, AR01.2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
Certification
Certified Phlebotomy technician, certified personal care aide, cook, also worked 8 years in telemarketing, managed subway and McDonald's for 9 years.
Timeline
Sales Associate
Maverick/ Kum and Go
06.2024 - 08.2024
Customer Service Cashier
Exxon Doublebees
10.2023 - 06.2024
Master Of Criminal Justice - Counseling
University of Phoenix, Little Rock Ar
Associate Of General Studies - Criminal Justice
Shorter College
Barber - Barber Stylist
New Tyler Barber College Inc
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