Olaina Grant
Lauderhill,United States
Summary
Dynamic customer service specialist dedicated to ensuring exceptional experiences for patients and guests. Expertise in managing documentation and inquiries, advocating for client needs, and implementing operational improvements that enhance service delivery and promote repeat business.
Overview
7
7
years of professional experience
Work History
Care Coordinator
KRL Phlebotomist and Medical Concierge
Miramar, Florida
05.2022 - Current
- Acted as primary contact for patients, families, healthcare providers, and support services to streamline communication and support.
- Coordinate and schedule medical appointments, follow-ups, and specialist referrals.
- Ensure continuity of care by tracking patient progress and treatment plans.
- Guided patients in navigating healthcare options, insurance, and community resources to enhance understanding and access to care.
- Monitor patient outcomes and maintain accurate records in compliance with privacy regulations.
- Collaborate with interdisciplinary teams to ensure comprehensive, patient centered care.
- Addressed patient concerns and relayed information between providers and patients, ensuring advocacy for patient needs.
Port Check-In Agent
Intercruises Shoreside & Port Services
Fort Lauderdale, Florida
09.2024 - Current
- Facilitating seamless check-in processes for cruise passengers, ensuring all documentation is verified accurately while maintaining exceptional customer service standards.
- Coordinated passenger documentation verification and resolved boarding issues, ensuring timely embarkation through effective collaboration with ship personnel.
- Created a welcoming atmosphere for passengers, enhancing overall experience and encouraging repeat business through dedicated customer service.
Gift Shop Associate & Food Service Assistant
HCA University Hospital
Davie, Florida
12.2021 - 03.2024
- Sold merchandise while ensuring excellent customer service to all guests.
- Managed vendor information, purchase orders, and inventory adjustments to maintain optimal stock levels in the gift shop.
- Delivered meal trays to patient rooms, verifying identification bracelets and confirming patient names for accurate service.
- Transported pediatric meal trays to nursing station for timely distribution.
- Sets up and delivers patient late trays within 30 minutes of notification.
- Selects appropriate foods for therapeutic diets when preparing patient trays and late trays.
- Cleans, sanitizes, and stocks milk and ice cream units daily.
Hostess
Memorial West Hospital
Pembroke Pines, Florida
10.2019 - 12.2021
- Ensured customer satisfaction by resolving service quality issues and referring complex cases to management for further action.
- Managed phone calls to efficiently coordinate patient and guest meal orders.
- Maintains and documents food preferences, diet orders and food allergies.
- Collected and analyzed patient/guest satisfaction comments and complaints to support satisfaction initiatives.
Education
High School Diploma -
HIALLAH MIAMI LAKES SENIOR HIGH
HIALEAH, FL05-2007
Skills
- Patient Care Coordination
- Scheduling
- Document control
- Data Entry
- Microsoft Office
- Excel
- Outlook
- Multitasking and organization
Timeline
Port Check-In Agent
Intercruises Shoreside & Port Services
09.2024 - Current
Care Coordinator
KRL Phlebotomist and Medical Concierge
05.2022 - Current
Gift Shop Associate & Food Service Assistant
HCA University Hospital
12.2021 - 03.2024
Hostess
Memorial West Hospital
10.2019 - 12.2021
High School Diploma -
HIALLAH MIAMI LAKES SENIOR HIGH