Olajigde Chatman
Bakersfield,CA
Summary
Dedicated medical receptionist with expertise in patient reception management and workflow optimization. Committed to delivering exceptional customer service and ensuring HIPAA compliance while coordinating insurance verification efficiently.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Coastalkids Pediatrics
Bakersfield, CA
06.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage information.
- Assisted in maintaining electronic health records, ensuring data integrity and compliance with privacy regulations.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Trained new reception staff on office procedures and software systems to optimize workflow.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
Medical Assistant
Lung And Sleep Center
Bakersfield, CA
08.2020 - 10.2020
- Administered patient vitals and medical histories to ensure accurate documentation and care.
- Assisted in scheduling appointments, optimizing clinic workflow and patient flow.
- Performed basic laboratory tests, maintaining high standards of accuracy and compliance.
- Educated patients on treatment plans and medication usage, enhancing understanding and adherence.
Cashier
Target
Bakersfield, CA
05.2013 - 08.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted in training new cashiers on operational procedures and systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Trained staff on compliance with company policies for cash handling and customer interactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Medical Assistant - Clinical Medical Assistant
High Desert Medical College
Bakersfield, CA10-2020
High School Diploma -
Ridgeview High School
Bakersfield, CA06-2008
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- HIPAA compliance
- BLS certified
- Electronic medical records
- Workflow optimization
- Patient reception management
- Typing and filing
Timeline
Medical Receptionist
Coastalkids Pediatrics
06.2022 - Current
Medical Assistant
Lung And Sleep Center
08.2020 - 10.2020
Cashier
Target
05.2013 - 08.2019
Medical Assistant - Clinical Medical Assistant
High Desert Medical College
High School Diploma -
Ridgeview High School