Oldine Marc
Woodbridge,VA
Summary
Detail-oriented Customer Service Professional skilled in enhancing guest satisfaction through effective communication and problem-solving. Experienced in time management and maintaining accurate records in fast-paced environments. Currently pursuing studies in chemistry to transition into a science-focused career.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Red Roof Inn / Motel 6
Woodbridge, USA
08.2025 - Current
- Welcomed guests at front desk, fostering a friendly atmosphere while efficiently managing check-in process.
- Facilitated smooth check-in and check-out for guests, enhancing overall guest experience.
- Handled phone inquiries, delivering accurate information on room availability and rates to support guest decision-making.
- Responded to guest requests and resolved issues promptly to ensure satisfaction.
- Coordinated with housekeeping staff to meet room readiness requirements for incoming guests.
- Processed guest payments, including deposits and fees, at the front desk.
- Handled cash transactions and balanced cash drawer accurately at end of shifts.
Crew Trainer
McDonald's
Woodbridge, USA
07.2023 - Current
- Trained new crew members on operational procedures and customer service standards to ensure high-quality service delivery.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Coordinated shift scheduling and managed team workflow during peak hours to optimize operational efficiency.
- Monitored inventory levels and coordinated supply orders to ensure consistent stock availability for uninterrupted service.
Certified Nursing Assistant
Peaceful Health & Residential Services
Woodbridge, USA
05.2024 - 04.2025
- Assisted nursing staff in delivering patient care, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Provided personal hygiene assistance, promoting dignity and respect for residents.
- Maintained accurate documentation of patient progress in electronic health records, supporting continuity of care.
- Implemented infection control measures, contributing to a safer environment for patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Monitored and recorded patient vitals, ensuring timely communication of any changes to healthcare team.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported patients in personal hygiene routines, enhancing comfort and dignity during care.
Home Health Aide/CNA
Belmont Bay
Woodbridge, USA
07.2024 - 10.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Assessed client health through routine pulse, temperature, and blood pressure checks to identify potential health issues.
- Documented patient care and progress to ensure continuity of care.
- Coordinated with multidisciplinary teams to create tailored care plans for individual patient needs.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Education
Bachelor of Science - Economics
Institut Des Hautes Etudes Commerciales Et Economiques
Port-au-Prince, HT03.2024
License - Certified Nurse Assistant
ASNAH
Woodbridge, VA09.2023
Certificate - Home Health Aid /CPR
ASNAH
Woodbridge, VA07.2023
High School Diploma -
Institution Du Sacre-Coeur De Turgeau
Port-au-Prince, HT07.2020
Skills
- Customer service
- Attention to detail
- Front desk management
- Guest services
- Cash handling
- Conflict resolution
- Time management
- Listening skills
Languages
- English
- Haitian creole
- French, Native or Bilingual
- English, Professional Working
- Haitian creole, Native or Bilingual
Timeline
Front Desk Receptionist
Red Roof Inn / Motel 6
08.2025 - Current
Home Health Aide/CNA
Belmont Bay
07.2024 - 10.2024
Certified Nursing Assistant
Peaceful Health & Residential Services
05.2024 - 04.2025
Crew Trainer
McDonald's
07.2023 - Current
Bachelor of Science - Economics
Institut Des Hautes Etudes Commerciales Et Economiques
License - Certified Nurse Assistant
ASNAH
Certificate - Home Health Aid /CPR
ASNAH
High School Diploma -
Institution Du Sacre-Coeur De Turgeau