Oleksandra Chyhareva
Portland,OR
Summary
Analytical and organized dispatcher with background dispatching services. Keeps technicians on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems. Experienced in customer service support and maintaining problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Dispatcher
Yaroplumbing
Charlotte, NC
12.2023 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Tracked changes in computer system to keep records current and accurate.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Facilitated smooth communication between drivers and management teams.
Barista/Cashier/Customer Service Representative
K&k Bakery
North Port, FL
10.2022 - 11.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Resolved customer complaints, ensuring a positive experience.
- Assisted customers via email, chat, and social media platforms.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
High School Diploma -
School#104
Kyiv, Ukraine05-2022
Associate of Science - Computer Science And Programming
Central Piedmont Community College
Charlotte, NCSkills
- Schedule Management
- Route Navigation
- Database Management
- Customer Relations
Languages
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Dispatcher
Yaroplumbing
12.2023 - Current
Barista/Cashier/Customer Service Representative
K&k Bakery
10.2022 - 11.2023
High School Diploma -
School#104
Associate of Science - Computer Science And Programming
Central Piedmont Community College
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