Olema Valdes
Port St. Lucie ,FL
Summary
Accomplished and energetic clerk with a solid history of achievement in making people happy. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service skills, organization skills and very reliable.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Arise Virtural Solutions
Miami, FL
04.2020 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Bakery Clerk
Publix Super Market at Oasis Plaza
Homestead, FL
09.2011 - 10.2018
- 5 + years of customer service
- Bilingual
- Place dough in pans, molds, or on sheets and bake in production ovens or on grills
- Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary
- Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes
- Decorate baked goods, such as cakes or pastries
- Operate slicing or wrapping machines
- Prepare or maintain inventory or production records
Education
Law magnet program
South Dade Senior High School
Homestead, FL06.2011
Skills
- Production and Processing
- Customer and Personal Service
- Administration and Management
- Sales and Marketing
- Active Listening
- Monitoring
- Judgment and Decision Making
- Complex Problem Solving
- Problem-solving skills
- Data entry
- Customer service
- Gathering information
- Calm disposition
- Call handling
- Calm and professional under pressure
- Understanding customer needs
- Answering questions
- Communicating with clients
- Resolving issues
- Call center customer service
- FLUENT IN LANGUAGE
- Documentation and reporting
- Teamwork and collaboration
- Professional telephone demeanor
- Work prioritization
- Customer data confidentiality
- Following scripts
- Policies and procedures adherence
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Arise Virtural Solutions
04.2020 - 11.2024
Bakery Clerk
Publix Super Market at Oasis Plaza
09.2011 - 10.2018
Law magnet program
South Dade Senior High School