Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Olga Doelling

Kansas City,MO

Summary

Driven professional with a proven track record in customer service and team leadership, notably at NFM, Nebraska Furniture Mart. Excelled in enhancing sales through effective merchandising and customer engagement. Skilled in payment processing and problem-solving, fostering team collaboration and improving time management. Achieved significant improvements in customer satisfaction and team efficiency.

Overview

6
6
years of professional experience

Work History

Sales Associate

NFM, Nebraska Furniture Mart
Kansas City, KS
04.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • managed client orders and deliveries

Cleaning Crew Supervisor

Esc Federal
Kansas City, MO
01.2019 - 04.2021
  • Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
  • Optimized team performance by conducting regular evaluations and identifying areas for improvement.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Upheld company standards of professionalism at all times when interfacing with both clients and colleagues alike.
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.

Education

Kansas City Kansas Community College
Kansas City, KS
08.2024 - 05.2024

High School Diploma -

Northeast Highschool
Kansas City, MO
05.2011

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Sales Training
  • Payment Processing
  • Merchandising understanding
  • Money Transfer Systems
  • Honest and Dependable
  • Team Leadership

Accomplishments

local singer song writer/ musician

-landed an original song featured in a HBO MAX comedy special

-composed song for art exihibit called " a layered presence" featured in the nelson atkins museum

-has original recorded music on the spotify

Languages

Spanish
Native or Bilingual

Timeline

Kansas City Kansas Community College
08.2024 - 05.2024

Sales Associate

NFM, Nebraska Furniture Mart
04.2021 - Current

Cleaning Crew Supervisor

Esc Federal
01.2019 - 04.2021

High School Diploma -

Northeast Highschool
Olga Doelling