Olga Jimenez
Downey
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant
Optum
Temple City, CA
06.2019 - Current
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Prepared and administered medications to alleviate patient symptoms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Clinical Research Coordinator
Long Beach Clinical Trials
Long Beach, CA
01.2015 - 06.2019
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Gathered, processed, and shipped lab specimens.
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
- Directed site initiation visits, establishing key partnerships with local healthcare providers to facilitate successful trial implementation.
Education
Diploma - Medical Assistant
American Career College
CA06.2014
High School Diploma -
David Starr Jordan High School
Long Beach, CA06.2012
Skills
- HIPAA compliance
- Clinical leadership
- Vital signs monitoring
- Scheduling and appointment management
- Staff oversight
- Phlebotomy expertise
- Diagnostic testing assistance
- Team building and supervision
- Critical thinking
- Patient care coordination
- Electronic health records management
- Medical terminology proficiency
- EMR / EHR
- Immunization administration
- Vital sign monitoring
- Specimen labeling
- Specimens collection and processing
- Clinical documentation
- Phlebotomy
- Medical procedures
Languages
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
Optum
06.2019 - Current
Clinical Research Coordinator
Long Beach Clinical Trials
01.2015 - 06.2019
Diploma - Medical Assistant
American Career College
High School Diploma -
David Starr Jordan High School