Olga Lara
Rockford,IL
Summary
Dynamic Admissions Director at Alden Park Strathmoor with strong analytical skills and a proven track record in enhancing admissions efficiency. Bilingual in English and Spanish, I excel in building relationships and resolving issues, ensuring compliance with regulations while delivering exceptional customer service. Committed to fostering a welcoming environment for residents and families.
Overview
10
10
years of professional experience
Work History
Admissions Director
Alden Park Strathmoor
09.2022 - 03.2025
- Manage and coordinate all aspects of the admissions process, including initial inquires, facility tours, financials and paperwork.
- Develop and maintain the facility's census by coordinating admissions efficiency.
- Established and enforced policies and objectives governing learning activities.
- Ensure compliance with federal and state regulations, including Medicare and Medicaid guidelines.
- Address concerns and resolve issues promptly and professionally
- Keep up with residents insurance authorizations and appeals
Healthcare Customer Service Representative
Arcadia Solutions LLC
01.2015 - 09.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Rock Valley College
Rockford, IL05-2000
Skills
- Good analytical and organizational skills
- Detail oriented and strong customer service
- Knowledge of insurance policies
- Good communication and listening skills
- Registration paperwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Admissions Director
Alden Park Strathmoor
09.2022 - 03.2025
Healthcare Customer Service Representative
Arcadia Solutions LLC
01.2015 - 09.2022
High School Diploma -
Rock Valley College
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