Olga Malinina
Lakeland,Florida
Summary
Compassionate Patient Enrollment Screener known for high productivity and efficient task completion. Skilled in patient navigation and education, communication with healthcare providers, and team members. Excel in empathy, teamwork, and adaptability which ensure smooth enrollment processes and positive interactions with patients.
Overview
20
20
years of professional experience
Work History
Patient Enrollment Screener
Lakeland Volunteers in Medicine
Lakeland, USA
05.2024 - Current
- Conduct interviews with uninsured and underserved clients, both over the phone and in person, to assess their eligibility for services.
- Navigate patients through the enrollment process, addressing their inquiries and concerns.
- Provide enrollment assistance, collect, and review enrollment documentation to ensure patients have the required paperwork.
- Serve as the primary point of contact for patients, offering a warm, and welcoming experience.
- Provide patients with additional resources available in Polk County, and educate patients about the politics and policies of the organization.
- Participate in community events led by LVIM, and help with preparation and organization.
Patient Scheduler, Receptionist and Medical Records Specialist
Lakeland Volunteers in Medicine
Lakeland, USA
10.2022 - Current
- Cultivate positive, friendly relationships with patients.
- Ensure compliance with HIPAA regulations by maintaining the confidentiality of all patient information.
- Explain policies, procedures, and services to patients.
- Ensure the accuracy of patient data entered into the electronic medical records system.
- Schedule appointments, a variety of tests, or other procedures, as requested by physicians or other healthcare providers.
- Manage office phone lines by checking voicemail, returning calls, and directing messages to team members.
- Transmit medical records and other correspondence by mail, e-mail, or fax.
- Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
- Manage multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Exceed customer satisfaction by finding creative solutions to problems.
- Collaborate closely with team members to achieve project objectives and meet deadlines.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Prioritize and organized tasks to efficiently accomplish service goals.
Marketing Manager
CV Protek
Moscow, Russia
06.2011 - 07.2016
- Led nationwide marketing campaigns from planning to execution.
- Researched and identified market trends and opportunities.
- Analyzed data, budget, and expenditure; prepared related reports.
- Calculated incentive plans, tracked performance.
- Supervised a team of junior marketers in executing various projects.
- Maintained relationships with key customers through regular meetings and event participation.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Developed customized presentations and proposals to meet the specific customers' needs.
- Negotiated marketing campaigns with customers, and planned the budget.
- I created a seasonal marketing campaign, which helped to utilize marketing instruments for more than 100 vendors. Created with the IT team report system for the program. Later, I personally received a bonus for this special achievement.
Key Account Manager
CV Protek
Moscow, Russia
05.2007 - 05.2011
- Developed relationships with key clients by understanding their needs, and preparing customized solutions.
- Negotiated contracts with key clients, and met established deadlines.
- Acted as the main point of contact between key clients and internal teams.
- Established strong relationships with clients through regular communication and follow-up activities.
- Supervised account managers are assigned to each key client.
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Prepared reports on accounts' progress, goals.
- Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Coordinated with the customer service and support teams to address and resolve key account issues promptly.
Pharmacist
Rigla Pharmacy
Moscow, Russia
09.2004 - 04.2007
- Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
Education
Certificate - Healthcare Management and Leadership
University of South Florida
Tampa, FL05.2026
GED -
West Area Adult School
Lakeland, FL05-2023
Bachelor of Pharmacy -
First Moscow State Medical University
Moscow, Russia01.2007
Skills
- Highly organized
- Client-oriented
- Compassionate
- Strong interpersonal and communication skills
- Education skills
- Presentation skills
Awards
- Volunteer of the Year 2023 , 11/23
- Volunteer of the Month, 11/23
Community Service
- Lakeland Volunteers in Medicine, Member of Volunteer Advisory Committee, 01/24, Present
- Boca Speak Easy Toastmasters Club, Speaker and Competitor, 01/21, 12/22
- Boca Helping Hands, Conversation Club, Leader of Discussions, 01/20, 12/21
Student projectwork
Group Case Study and Presentation 'Dead Brain in ICU', Imani Hartfield, Olga Malinina, Identified ethical issues and analyzed ethical decision-making process., 2024
Cultural assessment of Advent health hospital, group project and presentation, 2024
Evaluated organizational values, mission, vision, described consequences, organized interviews with employees and presented group project in class.
Personality strengths
My Personality Strengths and values: strong interpersonal and communication skills, a love of learning and teaching others, strong intuition, honesty, creativity, curiosity and teamwork skills.
Interests
- playing pickleball
- swimming
- kayaking
- camping
- travelling with family
- continuous learning (started to learn Spanish language)
- painting
Timeline
Patient Enrollment Screener
Lakeland Volunteers in Medicine
05.2024 - Current
Patient Scheduler, Receptionist and Medical Records Specialist
Lakeland Volunteers in Medicine
10.2022 - Current
Marketing Manager
CV Protek
06.2011 - 07.2016
Key Account Manager
CV Protek
05.2007 - 05.2011
Pharmacist
Rigla Pharmacy
09.2004 - 04.2007
Certificate - Healthcare Management and Leadership
University of South Florida
GED -
West Area Adult School
Bachelor of Pharmacy -
First Moscow State Medical University
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