Olga Rivera
The Bronx,NY
Summary
Dynamic and goal-oriented professional with exceptional customer service skills honed at Target. Proven ability to enhance customer satisfaction and build lasting relationships. Experienced in cash handling and maintaining cleanliness, with a strong focus on teamwork and problem-solving. Committed to creating positive environments that promote engagement and repeat business.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Sales Associate
Target
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Custodian
Parks Department
05.2019 - 12.2019
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
Fitness Instructor
Bally's Total Fitness
04.2006 - 04.2014
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Designed innovative fitness plans to keep clients engaged.
- Provided clients with nutrition and lifestyle advice to support overall health and wellness.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Cleaning techniques
- Guest relations
- Fitting room maintenance
Certification
cpr
Issa
nasam
Languages
Spanish
Native or Bilingual
Timeline
Custodian
Parks Department
05.2019 - 12.2019
Fitness Instructor
Bally's Total Fitness
04.2006 - 04.2014
Sales Associate
Target
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