Olga Robinson
Lakeland,FL
Summary
Attentive Corporate Medical Assistant, meticulous and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes, operation of Fluoroscope guided Injection procedures, and medication administration. Positive and upbeat with excellent communication skills. Independent worker with medical experience and dedicated to optimal patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Coordinator/Scheduler(MAA), (CMA)
Anchor Spine and Joint
Tampa, FL
10.2020 - Current
- Process incoming Prior Authorizations for medications using Cover My Meds and medication refill request
- Prepair referral orders for patients
- Prepare and schedule Preoperative Medical Clearance
- Collected and document patient medical information and Triage
- Communicate clearly and effectively with patients to verify information, determine purpose of visit, type of procedure
- Enter and operation of Fluoroscope C-Arm for image guided Injection procedures
- Enhanced patient outcomes by providing education on procedures, and other physician instructions
- Prepared and draw up medications to be administered via injection to alleviate patient symptoms
- Assist Physicians with Post Op wound care and drain removal
- Operate and Maintain Auto clave
- Sanitized, restocked, and organized exam rooms and medical equipment
- Manage front office communication with patients
- Schedule appointments; verify times with patients; prepare charts, pre-admission and consent forms
- Answer calls in a timely manner, and collect patient payments
- Appointment Scheduling, request medical records
- Called and E-Prescribe to submit prescriptions and Maintain detailed EMR with E-Clinical
- Maintain medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Private Home Health Care Aide
Carole Rollins
Lakeland, FL
08.2018 - 09.2020
- Private Duty Home Health Aid- Maintain overall health of patient
- Enhanced patient satisfaction level by 95% through delivery of compassionate care
- Maintain stalled wound
- Dressing change twice weekly for laceration on neck
- Change dressings on PEG tube, PEG feedings performed for patient
- Monitor patient's vitals daily, coordinate with patients' other care takers and family on progress and or changes
- Manage and administer prescribed medications
- Revived basic physical activity in post stroke client by providing high quality companionship
- Maintained scheduled daily basis for exercise assistance with PT, ST and OT
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Lead Account Executive
T-Mobile, Campaign Development Corp
Tampa, FL
02.2018 - 09.2018
- Achieve and exceed goals through performing selected number of B2B customer acquisitions in assigned territories each day/week
- Suggest appropriate services to business owners on basis of analysis and needs of customer
- Record sale details, product specifications on sales order forms
- Properly assist customer with needs through follow up when shipment of devices arrives
- Port numbers and transfer data from device to new device.
Store Manager
Check N Go
Lakeland, FL
09.2014 - 08.2017
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Provided leadership and direction to grow team portfolio and increase revenue by 85%
- Structured and finalized secured loans for clients
- Met with customers to assess needs and propose customized solutions
- Resolved escalated customer issues and boosted retention rates by 75%
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques.
Store Manager
Dollar General Corporation
Winter Haven, FL
04.2007 - 06.2009
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
- Coached employees and trained on methods for managing various aspects of sales, complicated issues, and difficult customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Trained team members in successful strategies to meet operational and sales targets
- Consulted with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Multiplied earnings 75% through sales goal achievement, customer service improvements and commitment to team objectives
- Planned and prepared work schedules to assign seven-member team to specific tasks
- Maintained company's visual merchandise standards through general housekeeping, including Model Store Standing.
Education
Diploma - Clinical Medical Assistant
Southern Technical College
Brandon, FL08.2020
Associate - CIS Business & Management Technology
Florida Technical College
Lakeland, FL11.2013
Associate - Medical Administrative Assistant
Florida Technical College
Lakeland, FL12.2012
Skills
- Patient Care
- HIPAA Compliance
- Phlebotomy
- Medical Records Management
- Appointment Setting
- Supervision
- Adaptable
- Triage
- EMR Systems
- Medical Office Experience
- Tube Feeding
- Vital Signs
- Experience Administering Injections
- Clerical Experience
- Medical Scheduling
- Office Management
- Medical Imaging
- Medical Terminology
- Quality Assurance
- Office Administration
- Aseptic technique
- Phone Etiquette
Patient Scheduling
Customer Service
Patient oral care
Wound care specialist
Patient bathing
Lab Equipment Operation
Emergency procedures understanding
Medical Equipment Operation
Companionship and emotional support
Reliable transportation
Certification
- Certified Clinical Medical Assistant (CCMA), 12/01/20, 12/01/22, National Healthcare Association, F6T3P6C9
- American Heart Association Certification CPR/AED BLS Certification For Healthcare Professional, 07/01/20, 07/01/22
- American Heart Association Certification CPR/AED Certification For Healthcare Professional, 07/23/20, 07/23/22
Assessments
- Protecting patient privacy, 12/01/21, Proficient, Understanding privacy rules and regulations associated with patient records
- Nursing assistant skills, 02/01/21, Proficient, Providing nursing aid to patients using knowledge of relevant equipment and procedures
Awards
- Directors List, 11/01/19, Attained Directors List for 9 months ending August 2020
- Perfect Attendance, 11/01/19, Attained Perfect Attendance List for 10 months ending August 2020
Timeline
Clinical Coordinator/Scheduler(MAA), (CMA)
Anchor Spine and Joint
10.2020 - Current
Private Home Health Care Aide
Carole Rollins
08.2018 - 09.2020
Lead Account Executive
T-Mobile, Campaign Development Corp
02.2018 - 09.2018
Store Manager
Check N Go
09.2014 - 08.2017
Store Manager
Dollar General Corporation
04.2007 - 06.2009
Diploma - Clinical Medical Assistant
Southern Technical College
Associate - CIS Business & Management Technology
Florida Technical College
Associate - Medical Administrative Assistant
Florida Technical College