Summary
Overview
Work History
Education
Skills
Activities
Timeline
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OLGA THOMPSON

BOYNTON BEACH

Summary

Dynamic professional with a robust background in aviation and transportation, demonstrated at UNIFI AVIATION through expert baggage oversight and exceptional customer service. Skilled in security compliance and fostering team productivity, evidenced by leading and mentoring at Jersey Mike's Subs. Proven ability to enhance operational efficiency and passenger satisfaction.

Overview

5
5
years of professional experience

Work History

RAMP AGENT

UNIFI AVIATION
07.2021 - 01.2025
  • Followed safety procedures such as using reflective gear while working on the ramp
  • Assisted passengers with special needs or requests regarding their baggage
  • Collected, sorted and checked baggage tags against flight lists
  • Managed baggage sorting and routing to correct flights and baggage claim areas
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation
  • Assisted passengers in finding their lost luggage at baggage claim areas
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft
  • Loaded and unloaded aircraft cargo, passenger baggage and freight
  • Adhered to strict timelines for the turnaround of flights
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use
  • Participated in regular safety drills and training sessions
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids
  • Worked in various weather conditions to ensure continuous airport operations
  • Assisted with customer requests and answered questions to improve satisfaction
  • Worked with cross-functional teams to achieve goals

PIZZA MAKER

FAMULARIS 003 LLC
07.2022 - 09.2022
  • Inspected workstations for cleanliness before beginning shift
  • Cleaned and sanitized kitchen surfaces and equipment
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications
  • Handled customer orders in a timely manner, ensuring accuracy of order
  • Prepared multiple orders at once for speedy service
  • Garnished finished pizzas with herbs or parmesan cheese according to recipe instructions

MANAGER

Jersey Mike's Subs
07.2022 - 09.2022
  • Resolved customer complaints and issues promptly, maintaining a positive brand image
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Coached, mentored and trained team members in order to improve their job performance
  • Created monthly reports for senior management summarizing operational performance metrics
  • Led a team of XX employees, ensuring high productivity and excellent customer service
  • Recruited and hired qualified candidates to fill open positions
  • Ensured compliance with regulatory requirements and industry standards

CASHIER/Customer Service Representative

Come Back Shack
07.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Hospitality Worker

COMFORT INN & SUITES PATRIOTS POINT
05.2020 - 03.2021
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Education

BACHELOR OF LAW - LAW

MOSCOW LAW UNIVERSITY
06.2009

Skills

  • Weight/balance loading
  • Traveler escort
  • Aviation and transportation
  • Aircraft Handling Specialist
  • Aviation regulations

Activities

  • I love to read books.
  • Passion for the wildlife and being outside of the house.
  • Love to cook.

Timeline

PIZZA MAKER

FAMULARIS 003 LLC
07.2022 - 09.2022

MANAGER

Jersey Mike's Subs
07.2022 - 09.2022

RAMP AGENT

UNIFI AVIATION
07.2021 - 01.2025

CASHIER/Customer Service Representative

Come Back Shack
07.2020 - 03.2021

Hospitality Worker

COMFORT INN & SUITES PATRIOTS POINT
05.2020 - 03.2021

BACHELOR OF LAW - LAW

MOSCOW LAW UNIVERSITY

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OLGA THOMPSON