Olha Usova
Alexandria,VA
Summary
Motivated and reliable professional with experience in customer service and administrative support. Skilled in multitasking, problem-solving, and maintaining positive client relationships. Dedicated to delivering excellent service and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Sugar House Day Spa and Salon
01.2025 - 06.2025
- Welcomed and assisted clients upon arrival, ensuring a positive first impression.
- Managed appointment scheduling using salon management software to optimize daily operations.
- Maintained a clean and organized reception area, enhancing overall client experience.
- Answered phone calls and responded to inquiries, providing information about services and promotions.
Barista
Target
09.2022 - 12.2024
- Prepared and served a variety of beverages, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted customers with product selection, providing knowledgeable recommendations for beverages and snacks.
- Operated espresso machines and blenders efficiently, achieving consistent beverage quality during peak hours.
Accounts Assistant
Everest Transportation Systems
11.2022 - 06.2024
- Request and check documents from carrier;
- Create invoices for customers and carriers;
- Request payments from customers;
- Uploading invoices on customer's portals;
- Monitor payments due from clients and promptly contact clients with past due payments;
- Manage and respond to all correspondence and inquiries from customers and vendors;
- Trained and mentored new hires.
Education
Bachelor of Science - Banking And Finance
State University of Trade And Economics
Kyiv, Ukraine 06.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Sugar House Day Spa and Salon
01.2025 - 06.2025
Accounts Assistant
Everest Transportation Systems
11.2022 - 06.2024
Barista
Target
09.2022 - 12.2024
Bachelor of Science - Banking And Finance
State University of Trade And Economics