Olha Zambuto
West Palm Beach,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Energetic, dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Amicable Home Health
07.2017 - Current
- Matching Clients with a perfectly fit to their needs Caregivers.
- Enhancing patient satisfaction by efficiently scheduling and managing patient flow.
- Providing crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Resolving patient concerns and complaints with empathy and professionalism, restoring trust in home healthcare services.
- Managing sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Promoting a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Delivering excellent patient experiences and direct care.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Streamlined communication between patients and caregivers ensuring timely responses to inquiries and concerns.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Office Manager
Laser Mediica
08.2015 - 06.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Store Manager
OZO2 Eco Dry Cleaners
09.2012 - 08.2015
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Accounting Assistant
Embassy Suites
09.2009 - 09.2012
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Supported financial strategy development with comprehensive market research and analysis.
- Traveled to other Hilton Properties to train new employees in Accounting Department
Education
Bachelor of Arts - Clothes Design
College of Technology And Art
Ukraine06-2000
Skills
- Case management
- Office administration
- Decision-making
- Problem-solving abilities
- Reliability and dedication
- Adaptability and flexibility
- Attention to detail
- Scheduling
- Customer service
- Patient documentation
- Patient care coordination
- Patient confidentiality
Languages
Ukrainian
Full Professional
Russian
Native or Bilingual
Timeline
Patient Care Coordinator
Amicable Home Health
07.2017 - Current
Office Manager
Laser Mediica
08.2015 - 06.2017
Store Manager
OZO2 Eco Dry Cleaners
09.2012 - 08.2015
Accounting Assistant
Embassy Suites
09.2009 - 09.2012
Bachelor of Arts - Clothes Design
College of Technology And Art
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