Olini Warner
Warners,NY
Summary
Proven leader with a track record of enhancing customer satisfaction and team efficiency at McDonald’s. Skilled in problem-solving and verbal communication, adept at resolving conflicts and improving service delivery. Demonstrated adaptability and attention to detail, ensuring high-quality outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Manager
The Ice Cream Sandwich
10.2023 - Current
- Accomplished multiple tasks when asked to perform
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Shift Lead Manager
McDonald’s
07.2022 - 10.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Crew Member
Taco Bell
07.2021 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
West Genesee High School
Camillus, NY06.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Marketing
- Customer Service
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Active Listening
- Reliability
Timeline
Manager
The Ice Cream Sandwich
10.2023 - Current
Shift Lead Manager
McDonald’s
07.2022 - 10.2023
Crew Member
Taco Bell
07.2021 - 05.2022
West Genesee High School
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