Olive Crawford
Jamestown,CA
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
17
17
years of professional experience
Work History
Dental Receptionist
Douglas Warcup, D.D.S.
Merced, CA
09.1998 - 06.2015
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Kept detailed records of office inventories and placed $[Amount] orders for more supplies.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Implemented [Software] for digitizing and organizing over [Number] medical records.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Collaborated with assistants and [Type] doctors to prepare and set up rooms with adequate supplies and equipment.
Education
Associate of Arts - Dental Assisting
Merced College
Merced, CA06.1973
Skills
- CPR Certified
- Advising Patents
- Problem Solving
- Verbal and Written Communication
- Cleaning and Sterilizing
- Supply Ordering
- Appointment Scheduling
- Critical Thinking
- Detail-Oriented
- Customer Service
- Data Entry Software
- Insurance Authorizations
- Office Coordination
- Insurance Forms
- Prescription Refills
- Referral Verification
- Data Entry
- Patient Billing
- Computer Proficiency
- Payment Plan Options
- Cash Handling
- Payment Scheduling and Collection
- Claim Forms
- Invoice Processing
- Patient Eligibility Requirements
- HIPAA Compliance
- Patient Referral
- Calendar and Appointment Management
Flower gardening
I have knowledge and experience in growing many different kinds of flowers & plants.
Timeline
Dental Receptionist
Douglas Warcup, D.D.S.
09.1998 - 06.2015
Associate of Arts - Dental Assisting
Merced College