Oliver Black
Arlington,Virginia
Summary
Proven leader and effective communicator, adept at fostering relationships and building customer loyalty at Monumental Sports & Entertainment. Excelled in managing high-stress situations and mentoring youth, enhancing team collaboration and problem-solving skills. Demonstrated expertise in customer service and group leadership, significantly contributing to positive outcomes and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Monumental Sports & Entertainment
08.2023 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Camp Counselor
Monumental Sports & Entertainment
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Managed other counselors at the camp ensuring they stayed focused and on task.
Camp Counselor
Monumental Sports & Entertainment
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Education
High School Diploma -
Washington Liberty High School
Arlington, VA06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Relationship Building
- Child and adolescent mentoring
- Group leadership
- Differentiated Instruction
- Confidence building
- Persuasive skills
Timeline
Sales Associate
Monumental Sports & Entertainment
08.2023 - Current
Camp Counselor
Monumental Sports & Entertainment
06.2023 - 08.2023
Camp Counselor
Monumental Sports & Entertainment
06.2022 - 08.2022
High School Diploma -
Washington Liberty High School
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