Oliver Petersen
Minneapolis,MN
Summary
Outgoing Reservation Specialist interested in working with individuals to provide positive experiences both with clientele, as well as coworkers and employers in any workplace. Experienced in customer service, and capable of managing and resolving interpersonal conflicts. Trained in diversity awareness and behavior management. Focused on finding creative solutions in high pressure, fast paced environments achieving compromise and beneficial results for everyone involved.
Overview
4
4
years of professional experience
Work History
Reservation Specialist
Adam Broderick
Ridgefield, CT
02.2023 - Current
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Performed data entry into reservation system and updated customer information as needed.
- Researched and deescalated customers complaints and concerns, utilizing interpersonal skills to resolve any issues.
Landscape and Garden Design Intern
Laura Stabell
Ridgefield, CT
05.2022 - 11.2022
- Created engaging content on social media platforms, including Instagram and Facebook, to promote awareness of products and events
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Consulted with Senior Crew Members to identify, plan, and execute design requirements for each project, lifting and moving objects over 50lbs as needed.
Store Manager
Steve's Bagels And Cafe
Ridgefield, CT
09.2021 - 07.2022
- Managed fast-paced environment, including directing and training employees.
- Oversaw inventory deliveries to insure all invoices were correct, and products were undamaged.
- Counted and balanced cash drawer and printed sales reports, and conducted a walkthrough of the store confirming all daily tasks were complete at end of day.
Community Outreach Fellowship
The Aldrich Contemporary Art Museum
Ridgefield, CT
10.2019 - 03.2020
- Created video documentation and additional content for current exhibits in the museum.
- Organized workshops and local community events.
- Planned and executed projects to increase accessibility for exhibits utilizing online programs.
Education
Recovery Coach Training
CCAR Recovery Coach Academy
CT12-2021
High School Diploma -
Ridgefield High School
Ridgefield, CT06-2020
Some College (No Degree) - Psychology and Illustration
The New School
New York, NY01-2020
Skills
- Interpersonal and conversational skills
- Crisis management and conflict resolution
- Creative and professional writing
- Multitasking and attention to detail
- Literate in Adobe Photoshop and graphic design
Timeline
Reservation Specialist
Adam Broderick
02.2023 - Current
Landscape and Garden Design Intern
Laura Stabell
05.2022 - 11.2022
Store Manager
Steve's Bagels And Cafe
09.2021 - 07.2022
Community Outreach Fellowship
The Aldrich Contemporary Art Museum
10.2019 - 03.2020
Recovery Coach Training
CCAR Recovery Coach Academy
High School Diploma -
Ridgefield High School
Some College (No Degree) - Psychology and Illustration
The New School
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