Oliver Reynolds
Salzburg,Salzburg
Summary
Proven leader in hospitality, excelling in staff training and customer service, with a track record of enhancing guest loyalty at AIDA Cruises. Expert in mixology and sales techniques, I significantly improve service standards and team performance. Skilled in fostering a positive dining experience through effective communication and meticulous quality control.
Overview
7
7
years of professional experience
Work History
Head Bartender
AIDA Cruises
Rostock, Germany
08.2022 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, making declarations and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored the following of standards to ensure that the best quality for the guests
Chef De Rang
Hotel Happy Filzmoos
Filzmoos, Austria
06.2019 - 03.2022
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
- Conducted daily inspections of table settings and dining areas to meet high-quality standards.
- Promoted upselling strategies among waitstaff, increasing overall revenue without compromising the guest experience.
- Assisted in menu development, contributing to unique and creative dishes that attracted new clientele.
Apprentice Waiter
Hotel Happy Filzmoos
Filzmoos, Austria
06.2017 - 04.2019
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
Hospitality
Berufsschule Obertrum
Obertrum, Austria08.2018
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Cash handling expertise
- Attentive service
- Drink Pairing Knowledge
- Taking inventory
- POS System proficiency
- Strong Communication Skills
- Wine and liquor knowledge
- Quality Control Standards
- Customer Service
- Bar Equipment Maintenance
- Advanced Bartending Techniques
- Suggestive Selling
- Expert Mixology
- Cost Control
- Foreign language proficiency
- Menu development
- Sales Promotion
- Sales and Upselling Techniques
- Preparing garnishes
- Handling Difficult Customers
- Team training and development
- Health codes compliance
Languages
English
Native or Bilingual
German
Native or Bilingual
French
Elementary
Dutch
Elementary
Timeline
Head Bartender
AIDA Cruises
08.2022 - 09.2024
Chef De Rang
Hotel Happy Filzmoos
06.2019 - 03.2022
Apprentice Waiter
Hotel Happy Filzmoos
06.2017 - 04.2019
Hospitality
Berufsschule Obertrum