Olivia Aerne
New Albany ,IN
Summary
Dynamic professional with a proven track record at CarMax, excelling in office administration and team building. Skilled in financial reporting and staff training, I enhanced operational efficiency and fostered collaboration. Adept at managing schedules and resolving conflicts, I consistently delivered exceptional results in fast-paced environments. I am a determined individual who enjoys collaborating with other but also working independently. I adapt and learn quickly and always want to evolve, learn, and grow.
Overview
2026
2026
years of professional experience
Work History
Assistant Business Office Manager
CarMax
Louisville Ky
10.2020 - Current
- Assisted in managing daily office operations, ensuring smooth workflow and task completion.
- Coordinated communication between departments to enhance collaboration and efficiency.
- Supported financial reporting processes by compiling data and maintaining accurate records.
- Streamlined office procedures, improving response times for customer inquiries and internal requests.
- Trained new staff on office protocols, enhancing team performance and knowledge retention.
- Developed process documentation to support training efforts and ensure consistency across operations.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Resolved conflicts among team members through effective communication strategies resulting in harmonious work environments.
- Provided critical support during periods of rapid growth or change by adapting quickly to evolving business needs.
Server
Craft House
Louisville Ky
06.2018 - 2023
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Assisted in training new servers on menu items and service protocols.
- Processed transactions efficiently using point-of-sale system for accurate billing.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Eye Care Advisor
20/20 Eye Care & Optometry Clinic Px
Louisville Ky
2019 - 2020
- Provided exceptional patient education on eye care products and services.
- Assisted in developing personalized vision solutions for diverse clientele.
- Conducted comprehensive vision assessments using advanced diagnostic equipment.
- Collaborated with optical team to enhance customer experience and satisfaction.
- Explained required paperwork, tests, products and services to foster positive customer experience.
Customer Service Cashier
Kohls Department Store
Louisville Ky
2016 - 2019
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance satisfaction.
- Managed cash register operations, maintaining balanced drawers and adhering to cash handling procedures.
- Collaborated with team members to optimize checkout processes, reducing wait times for customers.
- Promoted store loyalty programs, increasing customer engagement and repeat business through effective communication.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Oldham County High School
LaGrange KYSkills
Accounts receivable
Relationship building
Office administration
Scheduling appointments
Event coordination
Policy and procedure modification
Expense tracking
Meeting coordination
Staff training and development
Team building
Employee onboarding
Deadline management
File systems maintenance
Spreadsheet and database creation
Report and document preparation
Timeline
Assistant Business Office Manager
CarMax
10.2020 - Current
Server
Craft House
06.2018 - 2023
Eye Care Advisor
20/20 Eye Care & Optometry Clinic Px
2019 - 2020
Customer Service Cashier
Kohls Department Store
2016 - 2019
High School Diploma -
Oldham County High School