Olivia Babka
Mableton
Summary
Highly organized Administrative Professional with over 5 years of experience in client-facing lead roles across medical and upscale service environments. Proven track record of managing complex scheduling, maintaining strict confidentiality, and ensuring total accuracy in document preparation. A reliable multitasker dedicated to providing discreet, top-tier service and administrative support in high-pressure professional environments.
Overview
8
8
years of professional experience
Work History
Patient Coordinator/Front Office Administrator
North Atlanta OBGYN
Sandy Springs, GA
06.2024 - Current
- Manage front office operations as primary point of contact for a high-volume medical practice.
- Coordinate complex scheduling for multiple providers, ensuring efficient calendar management.
- Maintain strict confidentiality and data integrity in compliance with HIPAA regulations while managing sensitive patient records and information.
- Facilitate insurance verification and billing processes, ensuring accuracy in financial documentation and records.
- Streamline administrative workflows, including digital and paper filing, document preparation, and multi-line phone system management.
VIP Lead Cocktail Server
Ibiza Restaurant & Lounge
Duluth, GA
07.2022 - 02.2026
- Demonstrated elite multitasking abilities by managing high-volume service and guest relations in a fast-paced, upscale lounge environment.
- Handled complex financial transactions and performed nightly audits of sales reports, ensuring 100% accuracy in cash and credit processing.
- Resolved high-pressure situations with composure and professionalism maintaining high standard service for VIP clientele.
- Coordinated team workflows as a lead server, including training new staff, assisting floor management, and scheduling,
- Maintained a high level of discretion and professionalism while interacting with high profile guests and regular clientele.
Lead Front Desk Receptionist
European Wax Center
Atlanta, GA
01.2021 - 12.2021
- Managed daily front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Trained and mentored new reception staff on customer service protocols and system navigation.
- Improved client satisfaction scores through attentive service and effective problem resolution.
- Implemented process enhancements to streamline appointment confirmations and follow-ups.
Administrative Assistant/Assistant Manager
Fox Relocation
Toledo, OH
11.2017 - 03.2021
- Managed scheduling and coordination of relocation services for clients, ensuring timely execution.
- Developed and maintained filing systems to ensure quick and accurate access to important office records
- Managed professional communications between colleagues and clients, ensuring a high standard of service and discreet handling of inquiries.
- Assisted in drafting and preparing client proposals and contracts, ensuring total accuracy in all legal and business documentation.
- Maintained accurate record-keeping through diligent data entry and management of confidential company databases
- Facilitated and organized regular meetings to track project progress.
Education
Real Estate Licensing - Real Estate
Real Estate Capitus
Sandy Springs, GA08.2025
No Degree - Business Management
Terra State
Fremont, OH04.2021
High School Diploma -
Norwalk High School
Norwalk, OH05.2018
Board Certified Cosmetologist - Cosmetology
Ehove Career Center
Milan, OH05.2018
Skills
- Client Intake and Relations
- Legal Document Preparation
- Records Management
- Microsoft Office (Word, Outlook, Excel)
- Conflict Resolution
- Professional Etiquette
- Discreet Communication
- Billing and Financial Documentation
- Data Entry
Languages
Spanish
Limited Working
Timeline
Patient Coordinator/Front Office Administrator
North Atlanta OBGYN
06.2024 - Current
VIP Lead Cocktail Server
Ibiza Restaurant & Lounge
07.2022 - 02.2026
Lead Front Desk Receptionist
European Wax Center
01.2021 - 12.2021
Administrative Assistant/Assistant Manager
Fox Relocation
11.2017 - 03.2021
Real Estate Licensing - Real Estate
Real Estate Capitus
No Degree - Business Management
Terra State
High School Diploma -
Norwalk High School
Board Certified Cosmetologist - Cosmetology
Ehove Career Center