Olivia Beal
Pulaski,WI
Summary
I'm a quick learner and strive to be the best in every aspect of my position. I keep a calm demeanor in fast pace and stressful situations, as well as problem solving and communicating professionally with customers and coworkers. My confidence and adaptability makes me a strong employee. Additionally, I bring good spirits and uplifting energy to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
South Restaurant & Coffeehouse
Anchorage, AK
09.2023 - 06.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Balanced cash register at end of shift according to established procedures.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management, such as wiping down frequently used surfaces, sweeping, mopping, restocking bathrooms, locking doors, etc.
- Assisted with setting up rooms for special events.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Provided menus and answered questions about menu items and specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Busser
South Restaurant & Coffeehouse
Anchorage, AK
09.2023 - 06.2024
- Bussed and reset tables in an orderly fashion.
- Ensured that each table was properly set before seating guests.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Maintained cleanliness of restaurant dining area throughout shift.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Replenished napkins, condiments, silverware and glassware as needed.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
Childcare Provider
Self Employed
Anchorage, AK
01.2019 - Current
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Organized activities such as games, arts and crafts and outdoor play.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Maintained a clean and organized play area.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Dressed children and changed diapers.
Auto Glass Installer
Tim's Auto Glass
Anchorage, AK
07.2022 - 09.2022
- Performed auto glass installation for multiple vehicles, including cars, trucks and vans.
- Removed old windshields from vehicles using hand tools and power tools.
- Provided customers with accurate price quotes and offered options for various glass grades, trims and molding replacements to meet individual needs.
- Readied customer vehicles prior to installing new windshields by removing wipers, cowlings and interior trim pieces.
- Applied sealants around edges of new windshields to secure them in place properly.
- Verified that all electrical connections worked properly after completing installation.
- Checked all areas where the new glass was installed for leaks or air pockets.
- Provided customers with information about the process and estimated time frames for completion of jobs.
- Ensured customer satisfaction by addressing any concerns or questions promptly.
- Followed company guidelines on waste disposal procedures at all times.
Education
High School Diploma -
Save High School
Anchorage, AK06-2024
Skills
- CPR training
- Child Supervision
- Housekeeping
- Interpersonal Relationships
- Meal Preparation
- Handling Complaints
- Customer Service
- Conflict Resolution
- Cash Handling
- Greeting guests
- Menu knowledge
- Glass handling
- Window Installation
- Multitasking
- Adaptability and Flexibility
- Problem-Solving
- Attention to Detail
- Professional Demeanor
Certification
- CPR certified
- Food handlers
Accomplishments
- I graduated from High Schoool a year early, as a junior.
Affiliations
- In my free time I practice nail cosmetics and art. I find nails doing nails to be aesthetic and therapeutic.
References
References available upon request.
Timeline
Restaurant Hostess
South Restaurant & Coffeehouse
09.2023 - 06.2024
Busser
South Restaurant & Coffeehouse
09.2023 - 06.2024
Auto Glass Installer
Tim's Auto Glass
07.2022 - 09.2022
Childcare Provider
Self Employed
01.2019 - Current
High School Diploma -
Save High School
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