Olivia B Flores
Montebello, CA 90640-2042,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Office Manager
Lineage Logistics LLC
3100 E Washington Blvd Los Angeles CA 90023
10.2008 - Current
- Train and supervise customer service staff including maintaining personnel records, delegating, and supervising work, maintaining employee performance logs, and appraising performance, disciplining, and resolving problems, implementing policies and procedures.
- Solve day-to-day customer service problems (i.e. data entry errors, customer complaints and questions, etc.)
- Work with Operations Manager to ensure paperwork is flowing to (and received from) the warehouse in a timely manner.
- Work with Shipping & Receiving clerical staff for efficient operation and flow.
- Supported operations by communicating proactively with customers on inventory levels and potential shortages.
- Resolved discrepancies with inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinate with operations to ensure customer needs are met such as on-time turn times for trucks, accurate receipt, and shipment of goods, etc.
- Maintain contact with customers and assist in solving customer issues.
- Trained in operations with shipping, inventory and receiving.
- Manage accounts receivable by following up with customers on outstanding payments.
- Streamlined hub operations by implementing efficient processes and procedures.
- Coordinated cross-functional teams for seamless execution of projects and initiatives.
- Collaborated with senior leadership to develop strategic plans for hub expansion and growth opportunities.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Delegated workplace responsibility to appropriate staff.
- Supported operations by communicating proactively with customers and teams regarding inventory levels and potential shortages.
- Managed accounts receivable, ensuring timely processing of invoices and payments.
- Mentoring staff in accounting practices, promoting professional growth and skill development.
- Prepared accurate month-end closing entries to ensure timely financial reporting for executive review.
- Ensured prompt resolution of customer billing inquiries by providing clear communication regarding account status updates or adjustments.
- Reported to senior management on organizational performance and progress toward collecting goals.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Assisted sales team with completing customer transactions and managing issues.
- Generated sales report to help upper management make effective decisions and sales plans for new accounts.
- Led financial reporting processes to ensure compliance with accounting standards.
- Supervised month-end close activities, ensuring timely completion and accuracy of financial statements.
- Mentored accounting staff, fostering professional growth and improving team performance.
- Collaborated with cross-functional teams to streamline financial operations and improve efficiency.
- Oversaw audit preparations, facilitating communication with external auditors to ensure compliance requirements were met.
- Developed and implemented various procedures to improve accounting process.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Reduced outstanding accounts receivable through more effective communication strategies with clients.
Customer Service Representative
Preferred Freezer Services
3100 E Washington Blvd Los Angeles CA 90023
06.2005 - 10.2008
- Cross-trained and backed up other customer service staff.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted customers in navigating company website and placing orders, improving overall user experience.
- Clarified customer issues and determined root cause of problems or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Receptionist
Broadleaf Game
Vernon, CA
08.2003 - 06.2005
- Managed front desk operations, ensuring seamless visitor experiences and efficient appointment scheduling.
- Coordinated communication between departments, enhancing collaboration and information flow within the organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed incoming shipments, ensuring accurate documentation and inventory tracking
- Coordinated outgoing deliveries, optimizing shipping processes for efficiency
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Education
High School Diploma -
Hungtington Park Highschool
Huntington Park, CA2003
Skills
- Workflow Planning
- Accounts Payable
- Customer Service Management
- WMS Data Entry
- Office Supplies and Inventory
- Issue and Conflict Resolution
- Training and Development
- Teamwork and Collaboration
- Lineage Link
- Sales Force
- Scheduling Coordination
- Credit and collections
- Payroll Processing
- Financial reporting
- Audits
- Financial auditing
- Invoicing
- Payment collection
- Month-end reporting
Timeline
Office Manager
Lineage Logistics LLC
10.2008 - Current
Customer Service Representative
Preferred Freezer Services
06.2005 - 10.2008
Receptionist
Broadleaf Game
08.2003 - 06.2005
High School Diploma -
Hungtington Park Highschool