Olivia Birden
St Paul,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Hope House of St. Croix Valley
Stillwater, MN
09.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
Patient Care Technician
DaVita
Maplewood,MN
04.2023 - 09.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Sales Associate
Steve Madden
05.2022 - 03.2023
- Implemented up-selling strategies, which included accessory recommendations and complementary purchases
- Answered customer questions about sizing and accessories, as well as how to care for merchandise properly
- Educated customers about promotions to increase sales
- Kept associates informed about market trends and forecasts, as well as industry news
- Organized racks and shelves to keep the store looking nice, attract customers, and promote specific items
- Priced and tagged merchandise for the sales floor
- Kept organized, presentable merchandise on hand to ensure consistent sales.
Sales Lead
Journeys
08.2021 - 04.2022
- Helped customers by answering their questions and completing their requests
- Increased sales by displaying merchandise in an appealing and orderly manner
- Greeted customers, assisted them in finding merchandise, and made recommendations
- Handled cash, counted change, and stored coupons to keep the cash register balanced and organized
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Crew Member
McDonald's
04.2021 - 08.2021
- Am in charge of taking orders from customers
- Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order
- Ensuring that food is prepared and distributed properly
- Was in charge of serving food to customers
- Am in charge of keeping the work area clean
- Work at the cash register
- Taking customer orders
- Work in a team in the kitchen and prepare food
- Greeted customers promptly and took orders to keep the flow of traffic moving
- Prepared hot beverages such as coffee and tea according to customer requests.
Sales Associate
5 Below
10.2020 - 12.2020
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences.
Crew Member
Dairy Queen
03.2020 - 07.2020
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
- Am in charge of taking orders from customers
- Ensuring that food is prepared and distributed properly
- Cleaned the offices and common areas, emptied the trash, and restocked the restroom supplies
- I'm in charge of the cash register and dealing with money
- Clean my work area on a regular basis
- Am responsible for cleaning the lobby, dining area, and restrooms.
Hostess
Crave
10.2019 - 12.2019
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
- Make a call to confirm that the guests will show up for their scheduled appointment
- I'm doing a variety of cleaning and odd jobs around the restaurant
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking
- Assisted other areas of the restaurant, such as answering phones and completing financial transactions for other employees as needed
- Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner
- Seating guests and ensuring that each server has an equal number of patrons
- Kept an eye on the dining room staff in order to assess server loads and calculate accurate wait times
- Excellent communication, coordination, planning, and customer service skills are demonstrated by me.
Education
High School Diploma -
Burnsville Senior High School
Burnsville, MN06.2021
Skills
- Cash Handling
- Cashiering
- Retail Sales
- Sales
- Serving Experience
- Food Service
- Host/Hostess
- Organizational Skills
- Cleaning Experience
- Busser
- Restaurant Experience
- Customer Service
- Food Safety
- Upselling
- Food Handling
- Food Preparation
- Phone etiquette
- Communication skills
- First aid and safety
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Health and safety requirements
- Direct Patient Care
- Appointment Scheduling
- Patient Care
- Disability Awareness
- Client Transportation
- Social Skills Development
- Patient Assessments
- Medical Records Management
- CPR Certification
- Fast Learner
- Documentation and Recordkeeping
- Cooking meals
- Certified in CPR/AED
- Vitals Monitoring and Documentation
- Progress Tracking
- Personal Care Aide
Certification
PCA, 03/01/22, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Professional References
Coreha Givens Supervisor
Hope House St. Croix Valley
(612)701-6091
Ashanti Jaurides Co-Worker
Hope House St. Croix Valley
(763)321-8393
Kiante Washington Co-Worker
Journeys
(952)855-3568
Timeline
Direct Support Professional
Hope House of St. Croix Valley
09.2023 - Current
Patient Care Technician
DaVita
04.2023 - 09.2023
Sales Associate
Steve Madden
05.2022 - 03.2023
Sales Lead
Journeys
08.2021 - 04.2022
Crew Member
McDonald's
04.2021 - 08.2021
Sales Associate
5 Below
10.2020 - 12.2020
Crew Member
Dairy Queen
03.2020 - 07.2020
Hostess
Crave
10.2019 - 12.2019
High School Diploma -
Burnsville Senior High School