Olivia Borden
Dallas,TX
Summary
Customer oriented professional with diverse experience in aviation, real estate, sales, and human resources. Demonstrates strong communication and problem-solving skills while effectively managing conflicts and daily responsibilities. Adapts quickly to new systems and environments, ensuring efficient task execution and adherence to procedures.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Flight Attendant
American Airlines
Dallas, TX
06.2023 - Current
- Provide professional customer service while maintaining a safe, comfortable, and positive environment for passengers.
- Communicate clearly with passengers and crew members and handle customer concerns and conflicts professionally.
- Follow FAA, company, and safety procedures while responding to changing situations and unexpected challenges.
- Work effectively as part of a team while managing multiple responsibilities in a fast-paced environment.
- Complete required reports, documentation, and pre- and post-flight responsibilities accurately and on time.
Realtor
Oakland Creek
Dallas, Texas
02.2022 - 03.2024
- Reached out to potential clients, built relationships, and identified their needs to help connect them with suitable properties and investment opportunities.
- Worked with clients throughout the buying process to understand their goals and preferences and help them find properties that fit their needs.
- Managed real estate transactions from the initial consultation through closing and kept track of required paperwork and deadlines.
- Scheduled appointments and property showings with potential buyers, answered questions, and provided information about available properties.
Manager
Unifi Aviation
Dallas, Texas
06.2022 - 03.2023
- Managed employee schedules and training to keep daily operations running smoothly.
- Assigned tasks to associates based on strengths and experience, enhancing overall team productivity.
- Identified areas for improvement and updated policies, procedures, and daily processes to optimize operations.
- Resolved customer complaints and adjusted procedures to meet customer and business needs.
Education
BBA - Business Administration And Management
The University of Texas At Dallas
Richardson, TX06-2023
Skills
- Customer Service
- Relationship Management
- Employee Training
- Project Management
- Attention to Detail
- Analytical Problem Solving
- Data Analysis & Reporting
- Microsoft Office
- Digital Marketing
- Lead generation
- Recruiting
- SQL
- QuickBooks
Certification
- Organizational behavior and Management
- Business Law
- Human Resources
- Python
- SQL
- Excel
Timeline
Flight Attendant
American Airlines
06.2023 - Current
Manager
Unifi Aviation
06.2022 - 03.2023
Realtor
Oakland Creek
02.2022 - 03.2024
BBA - Business Administration And Management
The University of Texas At Dallas