Olivia Branham
CVS Healthcare
Concord,NC
1
Certification
3
years of professional experience
Detail-oriented Pharmacy Technician with experience in medication dispensing and inventory management. Proven ability to support team collaboration and enhance workflow efficiency, contributing to reduced prescription wait times and improved customer loyalty.
Work History
Pharmacy Technician
2 Years 9 Months- Assisted pharmacists in medication preparation and dispensing, maintaining a high standard of safety practices.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Trained new pharmacy technicians on operational procedures, enhancing team performance and adherence to protocols.
- Managed inventory levels by conducting regular stock checks and coordinating timely reorders of pharmaceuticals.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
High School Diploma
Skills
Problem-solving skills
Answering customer questions
Medication dispensing
Patient confidentiality
HIPAA
Medicare and medicaid process
Secure storage of medications
Team collaboration
HIPAA compliance
Workflow optimization
Insurance billing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
CVS Healthcare
06.2023 - 03.2026Read More
Buford High School
High School Diploma
Read More