Olivia Brent
Stafford,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Access Rep
Village Medical
Houston, TX
10.2021 - 12.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Took inbound calls and outbound calls
Patient Access Representative
Medical Clinic Of Houston
Houston, TX
03.2019 - 10.2021
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Customer Service Representative
Memorial Hermann Orthopedic
Houston, TX
09.2015 - 02.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Child Development
Huston-Tillotson University
Austin, TXHigh School Diploma -
Lawrence E Elkins High School
Missouri City, TX05.1996
Skills
- Problem-Solving
- Patient Check-In
- Registration and Admissions
- Work Quality Evaluation
- Multitasking and Organization
- Quality Assurance
Affiliations
- Recieved alot of compliments from patients stating I had great customer service and helped solve their issues
Timeline
Patient Access Rep
Village Medical
10.2021 - 12.2023
Patient Access Representative
Medical Clinic Of Houston
03.2019 - 10.2021
Customer Service Representative
Memorial Hermann Orthopedic
09.2015 - 02.2019
Child Development
Huston-Tillotson University
High School Diploma -
Lawrence E Elkins High School