Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Olivia Brent

Stafford,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Patient Access Rep

Village Medical
Stafford, TX
10.2021 - 12.2023
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Took inbound calls and outbound calls

Patient Access Representative

Medical Clinic Of Houston
03.2019 - 10.2021
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.

Customer Service Representative

Memorial Hermann Orthopedic
09.2015 - 02.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Child Development

Huston-Tillotson University
Austin, TX

High School Diploma -

Lawrence E Elkins High School
Missouri City, TX
05.1996

Skills

  • Problem-Solving
  • Patient Check-In
  • Registration and Admissions
  • Work Quality Evaluation
  • Multitasking and Organization
  • Quality Assurance

Affiliations

  • Recieved alot of compliments from patients stating I had great customer service and helped solve their issues

Timeline

Patient Access Rep

Village Medical
10.2021 - 12.2023

Patient Access Representative

Medical Clinic Of Houston
03.2019 - 10.2021

Customer Service Representative

Memorial Hermann Orthopedic
09.2015 - 02.2019

Child Development

Huston-Tillotson University

High School Diploma -

Lawrence E Elkins High School

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Olivia Brent