Olivia Brocklebank
Brunswick
Summary
Dedicated sales associate with exceptional customer service skills. Proven ability to manage multiple tasks and engage customers effectively, ensuring a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
Garage Clothing Store
Westlake, OH
11.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale system for efficient checkouts.
- Collaborated with team members to achieve sales targets and improve service delivery.
Sales Associate
Fierce Tanning
Brunswick, OH
11.2024 - Current
- Demonstrated product knowledge to address customer needs and drive sales initiatives.
- Engaged in inventory management, restocking shelves, and monitoring stock levels.
- Adapted quickly to new promotions and seasonal changes to optimize sales opportunities.
- Provided feedback on customer preferences to assist in merchandising strategies.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Pacific Sunwear
Strongsville, OH
03.2023 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Team Member
Hot Head Burritos
Brunswick, OH
03.2024 - 11.2024
- Prepared food items according to recipes, ensuring consistency and quality standards.
- Operated kitchen equipment safely, maintaining cleanliness and adherence to health regulations.
- Assisted in training new team members on operational procedures and customer service protocols.
- Managed inventory levels, restocking supplies as needed to support daily operations.
Service Team Member
Panda Express
Cuyahoga Falls, OH
01.2023 - 03.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated cash registers efficiently, ensuring accurate transactions and balancing drawers at shift end.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience and satisfaction.
- Collaborated with team members to prepare food items according to safety and quality standards.
Education
High School Diploma -
Brunswick High School
Brunswick, OHSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
Timeline
Sales Associate
Garage Clothing Store
11.2025 - Current
Sales Associate
Fierce Tanning
11.2024 - Current
Team Member
Hot Head Burritos
03.2024 - 11.2024
Sales Associate
Pacific Sunwear
03.2023 - 02.2025
Service Team Member
Panda Express
01.2023 - 03.2023
High School Diploma -
Brunswick High School