Olivia Campbell
Baton Rouge,LA
Summary
Property management professional with extensive experience in tenant relations, lease negotiations, and property marketing. Proven ability to foster tenant satisfaction and retention through exceptional interpersonal and communication skills. Demonstrated success in managing multiple properties while consistently achieving high occupancy rates, including assisting residents during comprehensive property renovations. Recognized for outstanding performance with a nomination for the Apartment Association's 2018 Sales Member of the Year after leasing over 50 apartments in a single quarter.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Key Real Estate Co.
03.2023 - Current
- Facilitated property showings to prospective tenants, showcasing amenities and features effectively.
- Managed leasing documentation, ensuring compliance with regulations and accuracy in agreements.
- Developed and implemented marketing strategies to attract new residents through various channels.
- Conducted market research to analyze rental trends, enhancing competitive positioning of properties.
- Trained and mentored junior leasing consultants on best practices and customer service techniques.
- Collaborated with maintenance teams to address tenant concerns promptly, fostering positive resident relationships.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing/Assistant Manager
Mjc Properties
12.2020 - 12.2021
- Assisted in managing leasing documentation and tenant applications to ensure compliance with policies.
- Coordinated property marketing efforts, enhancing visibility through online listings and community outreach.
- Responded to tenant inquiries promptly, improving satisfaction and fostering positive relations.
- Conducted property tours for prospective tenants, highlighting key features and amenities effectively.
- Collected monthly rental fees/payment
- Supported lease administration by preparing reports on occupancy rates and market trends for management review.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
Leasing Agent
Odin Properties
03.2020 - 12.2020
- Handle resident questions, concerns and complaints.
- Conduct market survey monthly.
- Generate move in and renewal leases.
- Process lease applications and resident screening
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Participated in property inspections to prepare for move-ins and move-outs.
- Distributed and followed up on tenant renewal notices.
Leasing Agent
Key Real Estate Co.
07.2016 - 01.2020
- Conducted property tours and showcased amenities to prospective tenants, enhancing customer engagement.
- Managed tenant inquiries and resolved issues promptly, maintaining high satisfaction levels.
- Collaborated with maintenance teams to ensure timely repairs, improving overall property conditions.
- Facilitated lease agreements and renewals, ensuring compliance with company policies and local regulations.
- Established strong relationships with residents through regular communication and community events, building tenant loyalty.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Education
High School Diploma -
Lighthouse Christian High School
Abbeville, LA05.2011
Skills
- Sales and Marketing
- Complex Problem Solving
- Closing on prospective residents
- Lease up
- Customer service expertise
- Fair housing regulations
- Building rapport
- Proficient in onsite operations
Timeline
Leasing Consultant
Key Real Estate Co.
03.2023 - Current
Leasing/Assistant Manager
Mjc Properties
12.2020 - 12.2021
Leasing Agent
Odin Properties
03.2020 - 12.2020
Leasing Agent
Key Real Estate Co.
07.2016 - 01.2020
High School Diploma -
Lighthouse Christian High School