Olivia Castleman
Homewoods on the Willamette
Portland,OR
4
years of professional experience
Dedicated and dependable management professional with experience leading a team, coordinating staff schedules, training new employees, and supporting daily operations in a fast-paced senior living environment. Strong background in customer service, employee communication, hiring, and problem-solving. Known for being organized, approachable, and hands-on, with a focus on keeping operations running smoothly and providing a positive experience for residents and staff.
Work History
Dining Room Manager
1 Year 1 Month- Supervise and schedule a team of employees in a high-volume dining environment
- Hire, train, and mentor staff while ensuring compliance with service standards and company policies
- Maintain professional service standards and foster a welcoming dining atmosphere
- Anticipate resident needs and provide attentive, detail-oriented customer service
- Lead calmly and effectively during high-pressure situations and service challenges
- Respond appropriately to medical emergencies by coordinating with staff and following facility safety protocols
- Resolve resident concerns professionally through strong communication and de-escalation skills
- Collaborate with Activities and Food Service Directors to coordinate events and ensure seamless service operations
Server
2 Years 8 Months- Delivered attentive and personalized service to residents in a fast-paced dining setting
- Addressed guest concerns promptly and professionally to maintain high satisfaction levels
- Supported team operations to ensure efficient and consistent service
Education
High School Diploma
Honor Roll
Skills
Assisted customers with inquiries and service needs.
Supported team members in achieving daily tasks.
Conducted training sessions for staff on scheduling procedures.
Mediated conflicts among team members effectively.
Oversaw food service operations to ensure quality.
Facilitated clear communication among staff and management.
Managed time efficiently to meet service demands.
Adhered to hospitality standards in all service interactions.
Thrived in fast-paced environments while maintaining service excellence.
PROFESSIONAL SUMMARY
Customer-focused hospitality leader with 3+ years of experience in a high-volume senior living community, including frontline service and dining room management. Skilled in team supervision, conflict resolution, emergency response coordination, and maintaining professionalism under pressure. Dedicated to creating positive dining experiences while prioritizing safety, efficiency, and outstanding customer service.
Timeline
Dining Room Manager
Homewoods on the Willamette
07.2025 - CurrentRead More
Server
11.2022 - 07.2025Read More
Clackamas Web Academy
High School Diploma
Read More