Olivia Caufield
Saint Johns
Summary
Dynamic Shift Lead with proven expertise in inventory management and exceptional customer service, honed at Jeremiah's Italian Ice. Excelled in staff training, ensuring high standards of guest service and operational efficiency. Demonstrated leadership in opening new locations, significantly enhancing team performance and customer satisfaction through creative problem-solving and effective conflict resolution.
Overview
4
4
years of professional experience
Work History
Shift Lead
Jeremiah's Italian Ice
05.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Traveled out of state on two occassions as a shift lead to aid in opening new locations, hiring and training new employees.
Education
Associate of Arts - Criminology
Florida State College of Jacksonville
Jacksonville, FL05-2025
High School Diploma -
Creekside High School
Saint Johns County05-2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Work delegation
- Inventory management
- Shift leadership
- Decision-making capacity
- Cash handling
- Creative problem solving
Timeline
Shift Lead
Jeremiah's Italian Ice
05.2021 - Current
Associate of Arts - Criminology
Florida State College of Jacksonville
High School Diploma -
Creekside High School
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