Olivia Chamberlain
Anchorage
Summary
Multi-skilled professional with experience in sales, culinary production, food service, and logistics. Strong background in customer service, inventory management, food safety, and team collaboration. Reliable, adaptable, and driven to deliver consistent quality and results.
Overview
9
9
years of professional experience
Work History
Sales Professional
Bailey’s Furniture
Anchorage, AK
03.2024 - Current
- Collaborated with team to execute promotional displays, enhancing store visibility.
- Assisted customers in identifying needs, providing tailored product recommendations.
- Maintained accurate inventory records, ensuring optimal stock levels and timely reorders.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Excellent communication skills, both verbal and written.
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions efficiently using POS systems.
Baker/sous Chef
Katmai Trophy Lodge
King Salmon, AK
05.2023 - 10.2023
- Coordinated with suppliers to streamline order processes and improve delivery times.
- Assisted in inventory management and ingredient sourcing.
- Developed new recipes to enhance product offerings and customer satisfaction.
- Operated and maintained bakery equipment, including ovens and mixers.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Cleaned and maintained kitchen equipment and oven.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
- Collaborated closely with head chef to develop recipes that significantly increased customer satisfaction.
Sandwich Artist
Great Harvest Bread Co.
Anchorage, AK
07.2022 - 05.2023
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
Head Baker
ESS Support Services Worldwide
DeadHorse, Ak
08.2021 - 07.2022
- Developed new recipes, enhancing menu offerings and customer satisfaction.
- Managed inventory levels, ensuring availability of ingredients while minimizing excess stock.
- Collaborated with management to implement seasonal promotions and special events.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Collaborated closely with other department heads to align cross-functional goals and strategies for company-wide success.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Assisted in designing visually appealing displays to showcase products effectively, attracting more customers to the bakery.
- Maintained accurate inventory of baking supplies and ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Fry Cook
Smashburger
Anchorage, AK
02.2021 - 08.2021
- Operated fryers and grills to prepare high-quality menu items efficiently.
- Maintained cleanliness and organization of workstations following health and safety standards.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored cooking times and temperatures for optimal food quality and safety.
- Communicated closely with servers to fully understand special orders for customers.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Assistant Baker and Online Order Packer
Dino’s Donuts
Anchorage, AK
03.2021 - 07.2021
- Assisted in mixing and preparing dough for various donut recipes
- Operated baking equipment to ensure consistent product quality
- Maintained cleanliness and organization of workstations.
- Inspected items for defects before packaging, ensuring high-quality output.
- Prepared and served high-quality beverages, ensuring consistency in taste and presentation.
Package Handler
FedEx
Anchorage, AK
06.2020 - 02.2021
- Operated package sorting equipment to ensure efficient processing of shipments.
- Loaded and unloaded packages from delivery vehicles with attention to safety protocols.
- Maintained cleanliness and organization of work area to enhance workflow efficiency.
- Collaborated with team members to meet daily shipping deadlines effectively.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Charleys Philly Cheese Steak
Anchorage, AK
04.2019 - 02.2020
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers in menu selection, providing product information and recommendations.
- Maintained cleanliness and organization of work area to ensure a pleasant dining experience.
- Handled cash and card payments, ensuring compliance with company policies for security.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
Hostess
Golden Corral Buffet and Grill
Vancouver, WA
12.2017 - 03.2018
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements during peak hours.
- Provided menu information and answered guest inquiries to enhance dining experience.
- Collaborated with kitchen staff to expedite food service and maintain quality standards.
Education
High School Diploma -
Aniak Jr. Sr. High School
Aniak, AK05.2018
Skills
- Objection handling
- Closing techniques
- Customer relationship building
- Point of sale operation
- Cash handling
- Sales software proficiency
- Customer service
- Food safety and sanitation
- Attention to detail
- Time management
- Teamwork and collaboration
- Baking knowledge
Timeline
Sales Professional
Bailey’s Furniture
03.2024 - Current
Baker/sous Chef
Katmai Trophy Lodge
05.2023 - 10.2023
Sandwich Artist
Great Harvest Bread Co.
07.2022 - 05.2023
Head Baker
ESS Support Services Worldwide
08.2021 - 07.2022
Assistant Baker and Online Order Packer
Dino’s Donuts
03.2021 - 07.2021
Fry Cook
Smashburger
02.2021 - 08.2021
Package Handler
FedEx
06.2020 - 02.2021
Cashier
Charleys Philly Cheese Steak
04.2019 - 02.2020
Hostess
Golden Corral Buffet and Grill
12.2017 - 03.2018
High School Diploma -
Aniak Jr. Sr. High School