Olivia Conselyea
Pahrump
Summary
I am a results-driven leader with over six years of progressive experience, expertly blending high-stakes HR compliance with dynamic, regulated retail management. I specialize in driving operational efficiency, leading and developing teams of up to 10 staff, and ensuring regulatory adherence across complex environments, including manual payroll for over 170 employees. Recognized for my ability to seamlessly navigate both backend logistics (Inventory Management) and people operations (Employee Relations), I maintain 100% compliance while fostering team success.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Assistant Manager
The Grove
Pahrump
05.2022 - Current
- Directly managed and led a team of 10 Budtenders/Staff, focusing on high-touch customer service, meeting sales goals, and conducting continuous staff training on product knowledge and regulatory compliance.
- Drove daily retail operations and compliance in a heavily regulated cannabis environment, ensuring 100% adherence to all state and local standards for sales, inventory, and licensing.
- Completed 6 months of comprehensive Back-of-House (BOH) training for the Inventory Specialist role, developing deep knowledge of supply chain logistics, inventory reconciliation, and product tracking crucial for compliance.
- Contributed to operational efficiency by monitoring inventory levels, managing product intake, and implementing strategies to reduce shrinkage and maintain product availability.
- Resolved high-level customer and operational issues rapidly and effectively, ensuring a positive public image and smooth customer flow during peak periods.
Human Resources Administrator
Front Sight Firearms Training Institute
Pahrump
01.2019 - 01.2022
- Managed full-cycle payroll for 170+ employees semi-monthly, ensuring 100% accuracy and compliance in all manual processing of wages, deductions, benefits, and payroll taxes.
- Led talent acquisition efforts, attending recruiting events and managing job boards, resulting in the successful sourcing and onboarding of new personnel.
- Ensured organizational compliance by interpreting and communicating complex HR policies, procedures, and applicable state/federal labor laws to both employees and supervisory staff.
- Spearheaded employee relations, expertly conducting performance reviews, offering counseling, and leading confidential investigations and termination procedures.
- Drove training and compliance initiatives: Co-authored a company handbook and delivered annual Sexual Harassment Prevention presentations to a staff of 80+ employees.
Concierge
Front Sight Firearms Training Institute
Pahrump
09.2018 - 01.2019
- Generated over $20,000 in direct sales within the first three months of employment by proactively assisting member inquiries and resolving complex concerns in a high-touch, friendly manner.
- Managed reservations for guests, coordinating with various departments seamlessly.
Recruited personally by Co-Owner based on exceptional customer service ability to transition into a direct sales role.
Shift Lead
Walgreens
Pahrump
12.2015 - 08.2018
- Managed critical store operations, including leading all daily opening and closing procedures, and providing coverage across five functional areas (Cashier, Photo Technician, Cosmetician, Pharmacy Technician, and Shift Manager).
Maintained inventory integrity by conducting and reconciling inventory counts and coordinating communication and logistics with external vendors.
Achievement: Successfully trained a replacement during a one-month notice period, ensuring a seamless transition and continuity of leadership.
Education
Pahrump Valley High School
Pahrump , Nevada Some College (No Degree) - Human Services
Great Basin College
Pahrump, NVSkills
- Inventory Management
- Talent Acquisition
- Regulatory Compliance
- Employee Relations
- Team Leadership
- Payroll Management
Certification
- OSHA 10
- Agent Card
Timeline
Assistant Manager
The Grove
05.2022 - Current
Human Resources Administrator
Front Sight Firearms Training Institute
01.2019 - 01.2022
Concierge
Front Sight Firearms Training Institute
09.2018 - 01.2019
Shift Lead
Walgreens
12.2015 - 08.2018
Pahrump Valley High School
Some College (No Degree) - Human Services
Great Basin College