Olivia Cooper
Springville,UT
Summary
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
1
1
year of professional experience
Work History
Server
Cracker Barrell Old Country Store
Springville , Utah
01.2023 - Current
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Shift Manager
Gateway Parks
Spanish Fork, Utah
10.2023 - 02.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
High School Diploma -
Springville Highschool
Springville, UT05-2024
Skills
- Customer Service
- Efficient Communication and personable
- Organized
- Familiar with Microsoft Excel
- Over phone customer support
- Workforce Management
- Guest Engagement
- Retail Sales
- Point of sale systems
- Money Handling
Timeline
Shift Manager
Gateway Parks
10.2023 - 02.2024
Server
Cracker Barrell Old Country Store
01.2023 - Current
High School Diploma -
Springville Highschool
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