Olivia Corrigan
Midland
Summary
Detail-oriented front desk receptionist with a strong commitment to enhancing guest experiences through exceptional customer service and effective problem-solving skills.
Collaborative and detail-oriented professional with extensive experience in customer service and team supervision. Known for resolving client inquiries swiftly and optimizing service delivery, ready to contribute to enhancing operational excellence in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Woodhouse Day Spa
Midland, TX
05.2023 - Current
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained accurate records of appointments and payments using spa management software.
- Coordinated with therapists and staff to optimize service delivery and enhance guest experiences.
- Assisted in training new receptionists on procedures and software systems for efficiency.
- Implemented organizational improvements to streamline front desk workflows and reduce wait times.
- Monitored inventory levels of retail products, facilitating timely reorders to meet customer demand.
Floor Supervisor
Vans
Midland, TX
12.2021 - 04.2023
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed and implemented visual merchandising strategies to enhance customer experience.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Server/Manager
Amara Gelato
Midland, TX
06.2020 - 01.2022
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained staff on gelato preparation techniques and customer engagement practices.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Collaborated with marketing team to design promotional events, increasing foot traffic.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Education
High School Diploma -
Midland High School
Midland, TX05.2021
Skills
- Customer service
- Problem-solving skills
- Team collaboration
- Attention to detail
- Cash handling
- Telephone etiquette
Timeline
Front Desk Receptionist
Woodhouse Day Spa
05.2023 - Current
Floor Supervisor
Vans
12.2021 - 04.2023
Server/Manager
Amara Gelato
06.2020 - 01.2022
High School Diploma -
Midland High School