Olivia Coulter
Beacon
Summary
Dynamic and customer-focused professional with experience at Macy's Department Store, excelling in customer service and problem-solving. Proven ability to build rapport and loyalty, while efficiently managing cash transactions and returns. Strong multitasking skills and a commitment to maintaining a welcoming environment, ensuring a positive experience for all customers.
Overview
2
2
years of professional experience
Work History
Sales Associate
Macys Department Store
07.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Hostess
Cracker Barrell
03.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Acellus Learning Academy
Online School Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
Timeline
Sales Associate
Macys Department Store
07.2023 - 12.2023
Hostess
Cracker Barrell
03.2022 - 09.2022
Acellus Learning Academy
Similar Profiles
Nathaniel WheelerNathaniel Wheeler
Fragrance Sales Associate at Macys Department StoreFragrance Sales Associate at Macys Department Store
Lorena EnriquezLorena Enriquez
Sale Associate at Macys Department StoreSale Associate at Macys Department Store
Salimata SankaraSalimata Sankara
Sales Associate at Macys Department StoreSales Associate at Macys Department Store
Christina AlgerChristina Alger
Clinique Counter Manager at Macys Department StoreClinique Counter Manager at Macys Department Store
Steve CallawaySteve Callaway
Superintendent/ Inspector at Jacobs EngineeringSuperintendent/ Inspector at Jacobs Engineering