Dynamic and customer-focused individual with experience in providing exceptional service and fostering positive guest interactions. Committed to enhancing dining experiences and contributing to team efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hostess
LaScala's Birra
Pennsauken, NJ
09.2021 - Current
Greeted and seated guests promptly, ensuring positive first impressions.
Managed reservation system to optimize seating availability and guest flow.
Collaborated with servers and kitchen staff to enhance dining experience efficiency.
Trained new host staff on procedures and customer service best practices.
Resolved guest inquiries and concerns swiftly, maintaining high satisfaction levels.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Design Assistant
Cipriani Remodeling Solutions
Mt. Laurel, NJ
09.2024 - 08.2026
Collaborated with designers to create engaging visual presentations for client pitches.
Assisted in drafting project specifications and design documentation for remodeling projects.
Coordinated material selection and procurement to meet project timelines and budgets.
Supported project managers in tracking design changes and ensuring compliance with client requests.