Olivia Crowl
Cincinnati,OH
Summary
Dynamic Business Administration graduate with a focus on Digital Marketing. Proven ability to manage operations and mentor teams at IRS VITA, enhancing both consultative communication and precision. Developed engaging campaigns at Pioneer Peak Productions, boosting campus interaction. Ready to apply relationship-building and upselling techniques to drive revenue growth in a sales role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Various Restaurants
Cincinnati, OH
05.2021 - Current
- Delivered exceptional guest service in high-pressure environments, enhancing repeat business through relationship building.
- Collaborated with kitchen and bar teams to ensure accurate order delivery, maintaining service standards.
- Utilized upselling techniques to promote specials, contributing to increased sales while maintaining customer satisfaction.
VITA Site Coordinator & Tax Preparer
IRS VITA Program
Greeneville, TN
01.2023 - 04.2025
- Maintained secure electronic and paper records in line with IRS data-security guidelines to protect sensitive information.
- Identified returns needing amendments, prepared Form 1040-X documentation, and guided taxpayers on necessary steps.
- Simplified complex tax regulations and refund processes, enabling taxpayers to easily understand outcomes.
- E-filed tax returns, ensuring compliance and accuracy for diverse clients, enhancing trust and reliability.
Pioneer Peak Productions – Marketing & Media Assis
Tusculum University
Greeneville, TN
08.2024 - 11.2024
- Facilitated content planning, script development, and storyboarding to ensure cohesive messaging and brand alignment.
- Published posts on Instagram, Facebook, and campus platforms while applying analytics to enhance engagement strategies.
- Developed expertise in branding, social media strategy, and creative production in a hybrid work environment.
- Planned and published engaging social media content to boost campus engagement, applying analytics for strategy optimization.
Education
Bachelor of Science - Digital Marketing
Tusculum University
Greeneville, TN05-2025
Skills
- Sales techniques
- Digital marketing strategy
- Social media engagement
- Consultative selling
- Data analysis
- Public speaking
Accomplishments
- Key Business Award – Marketing Division, Tusculum University
- Cum Laude Graduate
- Dean’s List
- 3 × Division II ADA Academic Achievement Award
- South Atlantic Conference Champion & NCAA Division II Tournament Appearance (2023)
Affiliations
Tusculum University Women’s Volleyball (NCAA Division II, 2021 – 2024)
- Four-year collegiate athlete who helped capture the 2023 South Atlantic Conference Championship and secure the program’s first NCAA DII Tournament berth.
- Athletic Director’s Honor Roll every semester
- Developed advanced teamwork, leadership, and time-management skills; mentored first-year players on balancing athletics and coursework while upholding team culture and performance standards.
Certification
- Google Analytics
- Google Looker Studio
- IRS VITA Certifications
References
References available upon request.
Timeline
Pioneer Peak Productions – Marketing & Media Assis
Tusculum University
08.2024 - 11.2024
VITA Site Coordinator & Tax Preparer
IRS VITA Program
01.2023 - 04.2025
Server
Various Restaurants
05.2021 - Current
Bachelor of Science - Digital Marketing
Tusculum University
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