Olivia Demaris
Walla Walla,WA
Summary
Motivated professional with a strong work ethic and proven adaptability. Demonstrates exceptional interpersonal skills and the ability to master new concepts quickly. Capable of working independently while effectively contributing to team objectives. Committed to supporting organizational goals through proactive engagement and clear communication.
Overview
3
3
years of professional experience
Work History
patient services representative
Atomic Dermatology
Walla Walla, WA
06.2024 - Current
- Greeted patients and ensured timely check-in processes at busy dermatology clinic.
- Answered patient inquiries regarding services, procedures, and insurance coverage clearly.
- Maintained organized patient files and ensured confidentiality of sensitive information.
- Collaborated with medical staff to coordinate care for patients effectively.
- Educated patients on pre-visit requirements and post-treatment care instructions thoroughly.
- Supported front desk operations by managing phone calls and directing inquiries promptly.
- Ensured all necessary paperwork was completed prior to patient visits.
patient services representative
advanced dermatology
Walla Walla, Washington
09.2023 - 03.2024
- Greeted and assisted visitors in a professional and friendly manner.
- Managed incoming calls, routing them to appropriate staff members efficiently.
- Scheduled appointments for clients, ensuring optimal use of time slots.
- Maintained organized front desk area, providing a welcoming environment.
- Assisted with administrative tasks, including filing and data entry as needed.
- Responded to inquiries, providing accurate information about services offered.
- Handled payment processing and provided customers with receipts and proper bills and change.
patient services representative
walla walla clinic
Walla Walla, Washington
01.2023 - 05.2023
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Sorted and distributed incoming mail daily.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Utilized technology and specialized software to maximize productivity.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Education
High School Diploma -
Lincoln HIgh School
Walla Walla06-2014
Skills
- Problem solving
- Attention to detail
- Team collaboration
- Communication skills
- Time management
- Document preparation
- Reliability
- Professional demeanor
- Computer literacy
Timeline
patient services representative
Atomic Dermatology
06.2024 - Current
patient services representative
advanced dermatology
09.2023 - 03.2024
patient services representative
walla walla clinic
01.2023 - 05.2023
High School Diploma -
Lincoln HIgh School