Olivia Duluc
Akron
Summary
Motivated worker experienced in the customer service industry. Proven track record of providing excellent customer service, ensuring all orders and transactions are served or processed timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
02.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Server & To-Go Specialist
Olive Garden
03.2020 - 02.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted guests with friendliness, building positive experience from first interaction
- Processed payments and completed register transactions
- Assisted with training of new staff members
- Resolved customer complaints and inquiries in a timely manner
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Resolved complex technical problems in a timely fashion utilizing problem-solving skills
- Maintained high standards of customer service during high-volume, fast-paced operations
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Answered incoming calls promptly and professionally following established guidelines
Customer Service Cashier
Acme Fresh Market
08.2019 - 03.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Firestone Community Learning Center
Akron, OH05.2020
Skills
- Order Accuracy
- Cash Handling and Payment Processing
- Sales Expertise
- Service Prioritization
- Warm and Friendly
- Guest Satisfaction
- Workflow Coordination and Organization skills
Timeline
Customer Service Representative
Fifth Third Bank
02.2024 - Current
Server & To-Go Specialist
Olive Garden
03.2020 - 02.2024
Customer Service Cashier
Acme Fresh Market
08.2019 - 03.2020
High School Diploma -
Firestone Community Learning Center
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