Olivia Ellis
Murfreesboro,TN
Summary
High-energy professional effective in written and verbal communication and attuned to the small details. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for quality work and efficiently. Seeking an administrative role on a dynamic team.
Overview
3
3
years of professional experience
Work History
Server
Five on Black Spirit House
Murfreesboro, TN
06.2024 - Current
- Teamwork and Collaboration: Worked collaboratively with team members, kitchen staff, and management to provide seamless service, ensuring smooth operations and goal alignment.
- Attention to Detail: Accurately recorded orders, managed payments, and ensured that all customer requests were met.
- Adaptability and Flexibility: Thrived in a dynamic, fast-paced environment, adapting to changing priorities and customer needs.
- Sales & Upselling: Demonstrated strong persuasion and negotiation skills through upselling menu items.
Restaurant Manager
Apiary Management Nashville
Nashville, TN
02.2022 - 02.2024
- Operations Management: Oversaw daily restaurant operations, including inventory management, ordering supplies, and maintaining cost controls. Ensured compliance with health, safety, and quality standards, leading to an 8% reduction in waste and improved operational efficiency.
- Customer Service Excellence: Ensured exceptional customer experiences by handling guest inquiries, resolving complaints, and implementing improvements based on feedback. Maintained a high customer satisfaction rating, and encouraged repeat business.
- Event Planning & Coordination: Organized and coordinated special events, private parties, and catering services, ensuring seamless execution and customer satisfaction. Negotiated contracts with suppliers and vendors to maximize event profitability.
- Staff Development & Training: Trained and mentored new hires, focusing on enhancing their customer service, sales, and operational skills. Promoted a culture of continuous improvement by leading regular team meetings and workshops.
- Problem Solving & Decision Making: Responded quickly and effectively to unexpected challenges, including staffing shortages, customer complaints, or operational issues, ensuring that problems were resolved without impacting service quality.
Education
Bachelor of Science - Music Business With Minor in Mass Communications
Middle Tennessee State University
Murfreesboro, TN12-2024
Skills
- Professional and mature
- Interpersonal communication
- Flexible and adaptable
- Ability to think critically
- Attention to details that are easily overlooked
- Computer proficiency
- Coachable and quick to learn
Timeline
Server
Five on Black Spirit House
06.2024 - Current
Restaurant Manager
Apiary Management Nashville
02.2022 - 02.2024
Bachelor of Science - Music Business With Minor in Mass Communications
Middle Tennessee State University
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