Olivia Fundaro
Toms River
Summary
Dynamic Front End Supervisor at Stop & Shop with proven expertise in customer service and cash handling accuracy. Successfully trained and mentored new staff, enhancing team performance and reducing checkout wait times. Recognized for resolving customer complaints swiftly, fostering loyalty and a positive shopping experience. Skilled in workflow management and complaint resolution.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Stop & Shop
07.2022 - Current
- Supervised front-end operations, ensuring efficient customer service and checkout processes.
- Trained and mentored new cashiers on operational procedures and customer interaction best practices.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
- Monitored cash drawers in six checkout stations to verify adequate cash supply.
- Performed wire transfers via Western Union
- Assisted customers with requests for Money Orders
- Responsible for counting all tills at time of store closing for the day
- Manage NJ Lotto by printing customer tickets and counting Lotto monies at the end of the night
Cashier
Shop Rite Food Market
10.2020 - 09.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to maintain cleanliness and organization of checkout areas.
- Trained new cashiers on register operation, customer service protocols, and store policies.
- Implemented efficient checkout procedures, reducing wait times during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Toms River High School North
Toms RiverSkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
Timeline
Front End Supervisor
Stop & Shop
07.2022 - Current
Cashier
Shop Rite Food Market
10.2020 - 09.2021
High School Diploma -
Toms River High School North