Olivia Gallups
McCalla
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Ming's Cuisine
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Cashier
Pho Pho Asian Cuisine
06.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Intern
DiCello Levitt LLP
12.2021 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Enhanced team productivity by assisting with organization of project documentation.
Cashier/Sales Associate
Dreamcakes Bakery
04.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Computer Science
University of Alabama At Birmingham
Birmingham, AL12-2025
Some College - Computer Science
Birmingham Southern College
12.2023
High school diploma -
Jefferson County International Baccalaureate High School
Irondale, AL05.2022
Skills
- Strong work ethic
- Proficient in Python, Java, C, and C,
- Exceptional customer service
- Debugging
- Unit testing
- Strong mathematical skills
- Collaborative team player
- Secure coding practices
- Code review and refactoring
- Version control systems
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- UAB Dean's List 2024
- Birmingham-Southern Dean's List 2023
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Cooking
- Rollerskating
Timeline
Server
Ming's Cuisine
08.2023 - Current
Server/Cashier
Pho Pho Asian Cuisine
06.2022 - 09.2023
Intern
DiCello Levitt LLP
12.2021 - 04.2022
Cashier/Sales Associate
Dreamcakes Bakery
04.2021 - 07.2021
Some College - Computer Science
Birmingham Southern College
High school diploma -
Jefferson County International Baccalaureate High School
Bachelor of Arts - Computer Science
University of Alabama At Birmingham
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