OLIVIA G. BRAWN
Ann Arbor,MI
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Pizza House
06.2024 - 10.2024
- Delivered exceptional customer service to all patrons, maintaining a positive and professional attitude while efficiently responding to their needs.
- Managed an average of five or more tables simultaneously, ensuring timely and accurate order delivery in a high-energy, fast-paced environment.
- Assisted in upholding restaurant standards by maintaining a clean and organized dining area, enhancing the overall guest experience.
Sales Associate
Luca Pastry
05.2022 - 08.2024
- Led shifts and provided exceptional customer service, addressing dietary and allergy concerns, and managing custom cake orders with attention to detail.
- Contributed to the bakery's social media branding by creating engaging videos to promote products and connect with customers.
- Drove local marketing efforts by promoting bakery products at nearby businesses, enhancing brand recognition and customer engagement.
- Achieved a 40% raise over the course of employment, reflecting growth in responsibilities and contributions to the business.
Behavioral Technician
Creating Brighter Futures
06.2024 - 08.2024
- Practiced Applied Behavioral Analysis therapy with children of 1-18 years of age
- Worked one on one with clients in an outpatient clinic
- Helped children diagnosed with autism spectrum disorder develop hygiene, eating, social, and basic functioning skills
Education
Bachelor of Science - Health Science, Integrative Physiology, Psychology
University of Dayton
Dayton, OH05.2026
Skills
- Strong communication skills
- Teamwork and collaboration
- Adaptability and Flexibility
- Professionalism and etiquette
- First Aid
- Ability to Connect and Relate to others
- Strong Work ethic
- Guest engagement
Leadership Experience
Thomas J. Frericks 5k Fundraiser, Co-Coordinator
University of Dayton, Dayton, OH January 2024-Present
- Coordinated the annual 5k of Dayton’s Health Science Department
- Managed each committee and oversaw all decisions in coordinating the event
Adaptive Sports Volunteer
Michigan Medicine-UMAIZE, Ann Arbor MI January 2021-January 2022
- Worked alongside professionals to help kids with disabilities play sports
- Aided kids in developing motor function and social skills
Phi Epsilon Kappa, Executive
- University of Dayton, Dayton, OH January 2024-Present
- Served as an exec board member to connect students in our science fraternity
Certification
CPR basic life support certified
Languages
Italian
Limited Working
Timeline
Server
Pizza House
06.2024 - 10.2024
Behavioral Technician
Creating Brighter Futures
06.2024 - 08.2024
Sales Associate
Luca Pastry
05.2022 - 08.2024
Bachelor of Science - Health Science, Integrative Physiology, Psychology
University of Dayton
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