Olivia Gorski

Furlong,PA

Summary

Full time student at Shippensburg University searching for a job when home on break. Hardworking, Motivated, and Eager employee with customer service, multitasking, detail-oriented, able to learn new concepts quickly and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

year of professional experience

Work History

Restaurant Hostess

The Wycombe House

Newtown, PA

12.2022 - 12.2023

Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Greeted customers, answered questions and recommended specials to increase profits.
Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Accommodated guests with children and special needs to promote comfortable dining experience.
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Built positive relationships with other front-of-house and kitchen staff.
Communicated with servers about new tables, changes in food availability and customer comments.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Assisted with setting up banquet rooms for special events.
Restocked condiments, silverware, napkins, tablecloths. as needed.

Education

High School Diploma -

Central Bucks High School

Doylestown, PA

06-2023

Some College (No Degree) - Psychology

Shippensburg University

Shippensburg, PA

Skills

Customer Service
Brand Promotion
Relationship Building
Flexible Schedule

Teamwork and Collaboration
Trend Monitoring
Easy to Teach
Friendly and Helpful

References

References available upon request.

Timeline