Olivia Halper
Naples,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver a positive guest experience while maintaining a professional reputation. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Naples Bay Boathouse
Naples, Florida
10.2022 - 05.2024
- Maintained knowledge of daily specials and promotions for informed service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new servers on restaurant policies and service standards.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender
Hooters Inc.
Cape Coral, Florida
10.2021 - 07.2022
- Mixed and served a variety of cocktails and beverages to customers.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server
Hooters Inc.
Cape Coral, Florida
02.2019 - 10.2021
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Hostess
Yucatan Island Bar and Grill
Bokeelia, Florida
03.2017 - 02.2019
- Managed reservations and seating arrangements for efficient table turnover.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Trained new hosts on procedures, customer service, and restaurant policies.
- Monitored dining room flow to optimize seating and enhance guest experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Education
Bartender -
Elite Bartending School
Fort Myers, FL10-2024
High School Diploma -
Ida S Baker Highschool
Cape Coral, FL05-2019
Skills
- Customer service
- Employee training
- Cash handling
- Inventory management
- POS terminal operation
- Beverage preparation
Timeline
Server
Naples Bay Boathouse
10.2022 - 05.2024
Bartender
Hooters Inc.
10.2021 - 07.2022
Server
Hooters Inc.
02.2019 - 10.2021
Hostess
Yucatan Island Bar and Grill
03.2017 - 02.2019
Bartender -
Elite Bartending School
High School Diploma -
Ida S Baker Highschool