Olivia Hannum
Spring City,Pennsylvania
Summary
Motivated Penn State Hospitality Management student with a strong work ethic and a passion for guest service. Skilled in communication, adaptability, and learning new systems quickly to deliver high-quality results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Key Manager
Sedona Taphouse & Brewery
Newtown Square, PA
05.2025 - Current
- Oversaw daily FOH operations, including staff supervision and shift execution.
- Trained team on service standards, boosting guest satisfaction and efficiency.
- Managed open and closing procedures, resolved guest or team issues, and supported upper management.
Hostess/ Server
Sedona Taphouse
Phoenixville, PA
05.2022 - 05.2025
- Coordinate seating arrangements for clients
- Open and close restaurant
- Train new employees
Customer Service
Penn State Berks Beaver Health and Wellness Center
Wyomissing, PA
08.2021 - 05.2023
- Monitored flow in and out of the gym
- Filmed various sporting events
- Supervised customers to maintain a safe environment
Customer Service
CVS Pharmacy
Spring City, PA
08.2020 - 08.2021
- Prepared store for opening and closing
- Supervised front-of-store operations
- Mediated customer complaints
Education
Bachelor of Science - School of Hospitality Management
The Pennsylvania State University
State College, PA12.2025
Skills
- Customer service
- Team leadership
- Employee training
- Conflict resolution
- Staff supervision
- Event coordination
- POS operations
- Customer engagement
- Creativity and originality
- Professionalism
Certification
- CPR Certified
- CVENT Certified
- RAMP Certified
- ServSafe Manager Certified
- Event Planning Intensive Course (EPIC) Certified
- Certified Revenue Management Analyst (CRMA)
Leadership And Scholarships
- Pennsylvania Restaurant and Lodging Association (PRLA), 10/23-Present
- Orientation Leader- The Pennsylvania State University (Berks), 08/22
- Hospitality Honors Society (Eta Sigma Delta), 04/24-Present
- Merchandise Chair PRLA, 08/24-Present
- Micro Systems Trustee Scholarship, 08/24-Present
- Dan & Gloria Bohan Foundation Scholarship (BTN), 12/24
- Health and Human Development Honors Society, 09/25
Timeline
Key Manager
Sedona Taphouse & Brewery
05.2025 - Current
Hostess/ Server
Sedona Taphouse
05.2022 - 05.2025
Customer Service
Penn State Berks Beaver Health and Wellness Center
08.2021 - 05.2023
Customer Service
CVS Pharmacy
08.2020 - 08.2021
Bachelor of Science - School of Hospitality Management
The Pennsylvania State University